Technical Account Manager In-Kind Donations

The Social Investment team at ServiceNow partners with nonprofits to provide technology donations through the InKind Donations Program. As a key member of this team you will guide grant recipients through the full lifecycle of their engagementfrom opportunity identification to implementationdriving adoption satisfaction and business impact on the ServiceNow platform.   

This role blends solution consulting and customer success focusing on aligning human needs with business outcomes. You will get to operate in a dynamic environment collaborate across industries synthesize diverse perspectives and take a handson approach to problemsolving.   

What you get to do in this role: 

• Serve as the technology strategist for inkind donation recipients managing engagement from use case identification to implementation support. 

• Lead design thinking engagements workshops and research activities to assess challenges and cocreate futurestate solutions with customers and partners. 

• Communicate ServiceNows capabilities to potential donors  

• Effectively communicate complex concepts to technical and nontechnical audiences including executives using impactful storytelling and presentation methods. 

• Support targeted account engagements as needed collaborating with project and partner teams to ensure successful scoping delivery and impact. 

• Share best practices and reusable assets to enhance team effectiveness contributing to the evolution and maturity of the InKind Donations Program. 

• Manage each project from use case identification through implementation support 

• Drive timely delivery of technology grants addressing barriers through solutioning or leadership escalation. 

• Ensure successful implementation alongside the Business Process Consultant and partner 

Qualifications :

In order to be successful in this role we need someone who has: 

• 8 years of presales solution consulting or sales engineering experience 

• Proficiency with the ServiceNow platform (CSA certification required) 

• Experience collaborating with product management partners and professional services 

• Strong territory management including pipeline building account planning and sales cycles 

• Comfortable leading customerfacing meetings pitches and facilitated workshops 

• Proficiency in design collaboration and facilitation tools (Miro Sketch Figma Visio Word PowerPoint) 

• Ability to manage multiple complex projects/initiatives simultaneously 

• Strong storytelling communication design and relationshipbuilding skills 

• Experience in ServiceNow implementation and/or project management 

• Background working with nonprofit organizations 

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $121700 $213000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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