Insights ServiceNow Futures Director
Insights ServiceNow Futures Director
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Job Description
We are seeking a highly skilled futurist and research analyst to join our global innovation team. This role is designed for a visionary thinker strong researcher and compelling writer who can distill complex technological and market trends into actionable insights for Clevel executives innovation leaders and customers.
This role will be responsible for conducting indepth market analysis technology forecasting and futureforward scenario planning to explore and help define the future of enterprise business transformation for ServiceNow customers. They will work closely with our Innovation Office Leadership Team and our team of innovation officers to create analyze trends develop futureforward scenarios and develop compelling thought leadership content publish focused research reports and deliver presentations to customers executives and stakeholders worldwide.
This person must be futureforward and an expert on current and emerging technologies and experienced in speaking to an audience of technology leaders and CSuites and their ecosystem of advisors.
Responsibilities
Research & Analysis:
o Conduct indepth research on AIfirst business transformation and other emerging technology trends impacting enterprises (e.g. automation agentic AI spatial computing edge computing Web3).
o Understand and explore future frameworks for building the enterprise of the future that connects front office and backoffice and frontoffice through workflows data and supporting systems.
o Develop future scenarios strategic foresight models and technology roadmaps to guide business leaders in key industries including financial services automotive retail technology/media manufacturing and hospitality.
o Interview customers executives and industry experts to gain realworld insights into enterprise challenges and transformation strategies.
o Collaborate with innovation leadership to guide the research and editorial calendar.
Publishing & Thought Leadership:
o Contribute to and execute a futurefocused editorial calendar aligned with innovation leadership priorities.
o Author topical forecasting reports executive briefings and articles on technology trends effective business transformation strategies and future scenarios.
o Create content that is accessible and actionable to account teams executive decisionmakers and influencers in consumable media formats.
Customer & Stakeholder Engagement:
o Present research findings forecasts and scenarios to internal teams and customers.
o Collaborate with marketing and innovation teams to amplify thought leadership through content marketing vehicles events webinars and media opportunities.
Scaling Futurism & Best Practices:
o Guide and mentor innovation officers and colleagues in futurism and scenario planning methodologies.
o Contribute to the development of internal frameworks and methodologies for research forecasting and strategic analysis.
o Help scale the Innovation Offices ability to dream big and help them help our customers understand trends explore business transformation opportunities and innovate proactively.
o Empower account and customerfacing teams to help customers lead AIfirst business transformation on the platform.
Qualifications :
Required Qualifications
Proven expertise in futures research strategic foresight scenario planning and market analysis.
A related body of published research thought leadership or industry reports on technology and business transformation.
Experience working with Clevel executives and technology leaders.
Ability to synthesize complex technology and business trends into clear actionable insights.
Exceptional writing storytelling and communication skillsable to create compelling research reports and present findings persuasively.
Strong grasp of AI automation emerging technologies and their impact on business strategy (technical depth is a plus but this is not a technologist role).
A background in enterprise software consulting research firms think tanks or corporate innovation roles is preferred.
Experience conducting primary and secondary research including executive interviews and market trend analysis.
Comfortable working in fastpaced dynamic highly strategic environments with global teams.
Preferred Qualifications
Experience working in or with leading analyst firms (e.g. Forrester Gartner IDC) corporate futurism roles or technology research organizations.
Familiarity with business transformation methodologies digital strategy and AIfirst innovation frameworks.
Experience presenting at industry events leading workshops or publishing in major industry publications.
A passion for challenging conventional thinking and shaping the future of business and technology.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
