Senior AI Data Operations Specialist Data OperationsEngineer
Senior AI Data Operations Specialist Data OperationsEngineer
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Job Description
This is a technooperational role where you will be able to hone your technical and operational prowess. As an AI Data Operations Specialist you will play a significant part in evolving the foundational Data services and capabilities for our AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. You will also be deeply engaged with and providing support to our engineering team in data initiatives. You will provide excellent support to the BUs with a variety of requests for customer datasets in a complex landscape and must ensure that each interaction is handled with a professional attitude and a superior level of service it is about passion innovation and excellence in a fastpaced and dynamic organization.
What you will achieve:
- Work directly with the BU and AI Product Managers and engineers to research troubleshoot and resolve data requests and issues in a timely manner.
- Work directly with our engineering scrum teams to provide needed technical or program support
- Develop a detailed understanding of the NOW platform the architecture of our systems software and tools
- Be able to troubleshoot and root cause various types of issues and gaps
- Ensure that all issues/cases are addressed and responded to in a timely manner in accordance with Service Level Agreements.
- Effectively prioritize and escalate issues when appropriate driving problems to resolution as well as manage communication and expectations internally and with stakeholders
- Clearly and succinctly document the details around the case resolution providing outstanding customer service and highquality technical responses.
- Engage across corporate functions (Product Management Development QA Operations Environments) to partner together to solve issues improve processes and ensure we are delivering solutions to meet our customer needs.
Qualifications :
- 5 years of related experience with a bachelors degree in Engineering CS or Information Systems
- Selfmotivated customerfocused professional with strong followthrough and clear communication
- Coding experience and excellent verbal and written communication skills.
- Knowledge of AI and Machine Learning
- Excellent analytical problem solving and multitasking skills
- Experience leading technical teams is desirable
- Strong planning scheduling and organization skills.
- Ability to absorb new technologies quickly; enjoy fast paced dynamic environment
- Ability to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
