Repair Management Handler - Fixed Term Contract Role for 1 Year
Repair Management Handler - Fixed Term Contract Role for 1 Year
Posted on :
08-02-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Effective management of client vehicle repairs including:
- Deployment of new repairs to WNS Approved Repairer Network
- Influencing of and negotiation with both network and nonnetwork repairers
- Providing Driver and Client repair updates
- Managing and minimising repair delays
- Referral to internal and external engineering services
- Escalation to clients insurers when policy terms require it
Accurate record keeping to allow effective file review and audit:
- Accurate data capture
- Creating telephone notes to summarise discussion with external parties
- Correct filing of electronic documents
- Noting key repair dates and milestones
Handling telephone and email queries from drivers corporate clients and insurers
- Using correct salutations and adhering to WNS call handling guidelines
- Presenting a professional and capable image of the business
- Offering firsttime resolution for all contact points and all queries
Managing postaccident mobility for drivers
- Handle provision of courtesy cars and rental vehicles
Handling customer complaints in line with WNS and FCA guidelines
- Act as first point of contact for any customer complaint
- Take ownership of customer complaints as necessary
- Refer and escalate complaints to correct departments
- Creating feedback records to enable complaint tracking
- Adhere to internal and regulatory rules and guidelines
Manage external suppliers to deliver in line with their contracted terms
- Challenge underperformance from Supplier Network
- Escalate issues as necessary to the WNS Network Team
Qualifications :
Essential
- Professional and polite telephone manner
- Basic computer literacy and typing skills
Desirable
- Basic knowledge of relevant legislation Financial Ombudsman Service (FOS) Financial Conduct
- Authority (FCA) and Data Protection Act (DPA)
- Basic knowledge of private motor/fleet insurance and claims handling
- Experience in a targetdriven customer service environment
Additional Information :
- Knowledge of vehicle types and their basic features and construction
- Excellent Communication Skills & Results Focus
- Client Focus
- Developing Self and Others
- Problem Solving
- Quality Focus
- Commercial Awareness
- Systems of Work
- Handling Systems
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
