Account Manager - German Speaker

We are looking for a motivated autonomous Account Manager to strengthen our Customer Success Department for the DACH region. You will own a large portfolio of clients ensuring they maximize the value of our sustainable procurement solutions. You will act as a strategic advisor guiding clients to scale their sustainability initiatives across their global supply chains. Your ability to build strong relationships understand client needs drive improvement and leverage technology will be crucial in accelerating their success. You will be expected to strategically engage with impacted stakeholders to discuss complex sustainable procurement solutions in German and English.

Qualifications :

Key responsibilities

• Build and maintain trusted relationships with a large portfolio of clients acting as their main point of contact. Ensuring that they maximize the value they get from the EcoVadis solutions and provided selfservice resources

• Advise a portfolio of up to 50 accounts on the strategic implementation of their sustainable procurement program enable and support changes when required. Promote upsell of additional solutions and addons when needed.

• Establish and maintain a strong relationship with customer project managers and decision makers. Organize and lead highimpact data driven strategic checkins with clients. Know when to step in while letting automation work.

• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.

• Support clients compliance efforts by helping clients leverage our solution for their supply chain due diligence.

• Collaborate crossfunctionally with Sales Renewal Management Product and further global teams to ensure a seamless customer experience.

• Manage and retain a portfolio of clients proactively addressing challenges and recommending solutions internally as well as externally.

• Track key success metrics and report on customer health engagement and satisfaction.

• Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs.

• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere.

We are looking for

• Experience: 3 years in customer success account management or clientfacing roles in a SaaS company.

• SaaS & Sustainable Procurement Knowledge: Familiarity with SaaS solutions and automation tools. Knowledge of procurement systems is an asset but not mandatory.

• ClientCentric Mindset: Strong ability to build and maintain longterm client relationships.

• ProblemSolving Skills: Ability to anticipate client challenges and proactively develop solutions. High level of resilience and open to work in a constantly changing environment.

• DataDriven Approach: Comfortable analyzing data to drive strategic decisions and recommendations.

• Project Management: Strong organizational skills with the ability to manage multiple accounts and initiatives simultaneously.

• Excellent Communication: Strong presentation and communication skills.

• Fluently in English and German is a must

• Adaptability & TechSavviness: Comfortable learning and demonstrating new technologies to clients.

• Change Management Experience: Supporting organizations through process automation and adoption.

 Why Join Us

• Be part of a fastgrowing company at the forefront of sustainable procurement and digital transformation.

• Work in a dynamic collaborative and innovative environment.

• Competitive salary benefits and professional development opportunities.

• Opportunity to make a real impact by helping businesses optimize and scale through automation and responsible sourcing.

• Potential for contract extension based on performance and business needs.

Ready to drive the future of sustainable procurement with us Apply today!

Additional Information

Everyone at EcoVadis contributes to a culture of trust respect and empowerment. Our growing remote team is full of talented professionals from various sectors who all share a desire to make an impact.

We offer competitive salaries and support personal growth from day one with extensive onboarding mentoring and a brand new elearning platform bursting with courses and modules so you can learn new skills and finetune old ones.
 

Additional Information :

Location: Warsaw (4 office days per month) / Full remote from Poland 
Start date: ASAP 
Contract: Temporary offer: March 1st 2025 September 30th 2026 with the potential of contract extension

Everyone at EcoVadis contributes to a culture of trust respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact.
We offer competitive salaries and support personal growth from day one with extensive onboarding mentoring and a brand new elearning platform bursting with courses and modules so you can learn new skills and finetune old ones. 

Benefits: 
       Support with all the necessary office and IT equipment
       Optional (fully covered or cofinanced) health care and life insurance
       Multisport card and wellness allowance
       Multicafeteria
       Lunch card
       Annual performance bonus
       Flexible working hours
        Remote work from abroad policy
       French and Polish classes
       Internet and Electricity bill allowance
       CSR activities
       Modern petfriendly office in the city center (next to Rondo ONZ)
       Community service day when volunteering

Please share with us your English CV and we can guarantee a response to every application. A new job with purpose awaits you!

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments please let the hiring team know. Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).

Remote Work :

No

Employment Type :

Fulltime