Senior Principal Inbound Product Manager Technical Data Platform Databases

Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do.

People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything inbetween our roles aim to provide each person with meaningful impact and plenty of space to grow.

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation generous benefits and a professional yet relaxed atmosphere.

To sustain our explosive growth we are looking for driverspeople who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forwardthinking talent on the planet and we want to hire people who have their best work ahead of them not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.

Team:

Come join the Data Platform Product team and work with a talented group of PMs developers designers and researchers. The Data Platform is the foundation of the NOW platform and provides scalable and intuitive databases and data services that enable our ecosystem of ServiceNow customers and partners. We are seeking individuals who are passionate about databases data technologies and scalable applications to join one of our fastest growing businesses.

Role:

ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses. We are looking for a product manager to join our RaptorDB team our new ultrascale performance database that powers the NOW platform.

Our vision is to provide a comprehensive set of data services to our customers including our core relational databases streaming technologies computational frameworks and specialized services for reporting and analytics.

The Data Platform supports a wide range of relational OLTP and OLAP databases and newer HTAP databases with our recent acquisition of Swarm64. In addition we also support several nonrelational databases for search time series and data streaming. As we scale we are moving to containerbased provisioning and deployment models using Kubernetes.

We aim to provide a world class data platform with a deep focus on scalability reliability and observability to operate and grow alongside the needs of our BUs and customers. This role is highly collaborative working with peer inbound and outbound product managers across BUs customers and experienced engineers that build highly available systems and services across the ServiceNow ecosystem.

What you get to do in this role:

Product Strategy and Planning:

• Drive product vision and strategy that sets us up for success as we look to scale to $20B in revenue
• Collaborate with customers researchers and architects on developing and testing innovative product ideas
• Continually define and groom epic and story product roadmap with 34 release horizon
• Engage stakeholders on necessary inputs for product strategy & roadmap get buyin manage communications expectations and dependencies

Requirements Prioritization and Release Management:

• Establish and maintain relationships with the other BUs to evaluate and manage crossBU dependencies (both from and to the BU)
• Create product/feature plans for each release including acceptance criteria use cases success metrics and related documentation
• Collaborate with engineering team on release mgmt.: understand status risks dependencies and help address risks and resolve issues
• Gather prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering

Customer Insights:

• Define key product success metrics and ensure they are instrumented & reviewed
• Understand how developers are using the product gains pains and reasons for low usage
• Know top 35 customers intimately their specific use cases gains and pains
• Understand use cases by BU to better serve internal customers

Qualifications :

To be successful in this role you have:

• 12 years Product Management experience or equivalent experience in a technical role such as software development or SRE
• Domain expertise in one or more databases and/or data platforms
• Enterprise software product management experience selling and shipping software used by other Enterprises (versus internally facing software and platforms.
• Other important skills to have include:
• Experience operating and maintaining services at hyperscale and corresponding system design
• Strategic mindset: able to define product strategy that achieves strong customer value and business outcomes
• Technically savvy with experience working with developers and architects to build scalable and highly reliant systems
• Strong prioritization skills and the discipline to focus on high impact activities
• Top notch written and oral communication skills
• Demonstrated experience in gathering defining and effectively capturing product requirements and transforming them into an actionable product roadmap
• Customer focus: has deep curiosity about customer needs as well as a track record in building strong customer relationships and delivering customercentric solutions
• Facilitative leadership skills: can use marketing product and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties
• Exceptional problemsolving and analytical skills and a proven process of datavalidated hypothesisdriven experimenttested decisions
• Demonstrated experience in gathering defining and effectively capturing product requirements and transforming them into an actionable product roadmap
• Customer focus: has deep curiosity about customer needs as well as a track record in building strong customer relationships and delivering customercentric solutions
• Facilitative leadership skills: can use marketing product and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties
• Exceptional problemsolving and analytical skills and a proven process of datavalidated hypothesisdriven experimenttested decisions

#Productjobs

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location we offer a base pay of $plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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