System Administrator- Mid Level ONSITE
System Administrator- Mid Level ONSITE
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: System Administrator Mid Level (ONSITE)
Location: Raleigh NC
Duration: 12 Months
Job Description:
The Client needs an excellent desktop support for activities such as troubleshooting software installs PC replacements imaging equipment inventories PC maintenance applying critical updates documenting tickets customer onboardings and offboardings.
- Test upgrades and software changes
- Assist with developing team processes & a knowledge base
- Basic knowledge of Macintosh Apple devices with a willingness to learn
- Collaborate with internal teams on technical issues
Skills:
Skill
Required / Desired
Amount
of Experience
Support customers using good customer service skills including the ability to communicate to both technical and nontechnical customers
Required
3
Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Required
3
Years
Image or provision new equipment hardware & provide to customer
Required
3
Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Required
3
Years
Follow asset management processes to ensure proper customer billing
Required
3
Years
Document work activities in ServiceNow
Required
3
Years
Testing Intune processes for Tier 3 team & providing feedback
Required
3
Years
Install software following security & internal processes
Required
3
Years
Troubleshoot customer issues
Required
Provide instruction while troubleshooting for remote customers
Required
Basic understanding of MECM Active Directory Tanium Intune & Beyond Trust
Required
2
Years
Work with vendors on warranty cases
Required
Work on special projects as needed
Required
Employment Type
Full Time
