Remote German Customer Advisor
Remote German Customer Advisor
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Job Description
Job Title: Remote German Customer Advisor
Location: Porto Portugal (Remote)
Company: Cross Border Talents
About Us:
At Cross Border Talents we specialize in connecting top talent with global opportunities. Our mission is to support businesses in building exceptional teams that span across borders and were currently expanding our team in Porto. Were looking for a GermanSpeaking Customer Advisor to join us remotely providing exceptional customer support to clients from all around the world. If you have a passion for customer service speak German fluently and enjoy working in a flexible remote environment this role is for you!
What Youll Be Doing:
- Providing exceptional support to Germanspeaking customers: Manage inquiries via email phone and live chat offering prompt and effective solutions.
- Resolving issues and offering expert advice: Help customers navigate challenges troubleshoot problems and guide them to the best solutions.
- Collaborating with teams: Work closely with other departments to ensure a smooth seamless experience for our customers.
- Gathering and sharing feedback: Provide valuable insights based on customer interactions helping us continuously improve our products and services.
- Ensuring customer satisfaction: Always go the extra mile to exceed customer expectations and foster longterm relationships.
What Were Looking For:
- Fluent in German (both written and spoken) As youll be assisting Germanspeaking customers fluency is essential.
- Customerfocused mindset: A passion for helping others and a drive to deliver excellent service.
- Excellent communication skills: Ability to express yourself clearly and professionally both in writing and over the phone.
- Problemsolving ability: Think on your feet resolve customer issues quickly and provide creative solutions.
- Previous customer service experience (preferred but not required): Experience in customer support is a plus but were happy to train the right candidate.
- Comfortable with remote work: You thrive in a remote working environment and are selfmotivated to meet goals and deadlines independently.
- Techsavvy: Familiar with customer service platforms or open to learning new tools.
Why You Should Join Us:
- Work remotely from Porto: Enjoy the flexibility of remote work while living in Porto one of Europes most vibrant and picturesque cities.
- Flexible working hours: Enjoy a worklife balance with a flexible schedule that allows you to work from the comfort of your home.
- Career growth opportunities: Were invested in your development with opportunities for career progression and skill development.
- Collaborative supportive team: Be part of a global inclusive team where creativity and teamwork are encouraged.
- Competitive salary and benefits: We offer an attractive salary package health benefits and other perks to ensure youre well taken care of.
Ready to Join Us
If youre a fluent German speaker with a passion for customer service and are looking for a rewarding remote career we want to hear from you! Apply now to join Cross Border Talents and be part of a forwardthinking international team.
Employment Type
Full Time
