Senior Games Community Manager
Senior Games Community Manager
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Job Description
The Gameloft Brisbane Studio have an exciting opportunity for a Senior Game Community Manager to integrate our team of community experts working on an exciting upcoming title.
As a Senior Game Community Manager you will be dedicated to building & fostering healthy communities for your game. Your key responsibilities will be defining developing & managing the best community strategy & experiences in order to attract cohorts of players to keep them entertained & engaged with the game.
RESPONSIBILITIES:
Channel strategy & community management 50%:
- Develop & deploy the community strategy for the game including channel strategy evergreen content approach & engagement strategy.
- Develop & produce the evergreen content approach for the social media networks you are responsible for in equation with the games priorities & objectives throughout each period.
- Ensuring that the community of players has firsthand access to patchnotes tutorials promotions & information on events happening in the game.
- Own the content & assets creation process in order to produce a consistent flow of evergreen content for each of the channels you are responsible for & when necessary propose ways to optimize the content creation process to ensure a positive ROI
- Track & analyze community & content performance KPIs & ensure steady progression quarterontoquarter on the channels you are responsible for.
Campaign & community activation development 20%:
- Ideate plan & execute communityfocused activations to support the games major production milestones.
- Track & analyze the performance of each campaign & share learnings in order to continuously improve each campaign.
- Collaborate with other key stakeholders (influence marketing live ops CMI etc.) in order to ideate & amplify communityfocused activations.
Community engagement & moderation 20%:
- Develop a conversational approach on the channels you are responsible for to build a strong bond with key cohorts of players & followers.
- Set community performance targets in terms of: growth engagement overall coverage reply times community Csat overall sentiment community retention metrics & utilize tools & processes at hand in order to continuously improve performance.
- Ensuring the validity & use of all frameworks guaranteeing community safety crisis management customer satisfaction & game/update technical issues coverage across the channels they are responsible for.
- Analyzing conversations & identifying key insights from the community in order to improve content & community experiences on the channels you are responsible for.
- Develop & amplify UGC strategies.
Planning Project Management social media toolstack 10%:
- Work with major game team stakeholders in order to plan & execute communityfocused projects for the game.
- Utilize all available tools & resources at hand in order to analyze the impact of your content & community plans ; propose improvements opportunities & challenges.
- Conduct benchmarks & trends observations: be a proactive source of ideation for the Games community team but also for the games marketing & management teams.
MAIN PERFORMANCE INDICATORS:
- Content performance
- Impact on game KPIs
- Sentiment
- Product feedback
- Community retention
Qualifications :
- Min. 2 to 4 years of experience in a similar position with a proven trackrecord of having worked with a major Licensor (adapting to processes & standards pitching community plans managing approval flows etc).
- A passion for gaming & gaming experiences of all kinds.
- Analytical mind & KPI driven.
- Understanding of community KPIs & how to track them.
- Understanding of social media networks & how they are used by gamers.
- Experience on community & social media toolstack (e.g publishing tools social listening tools content creation tools such as Canva Photoshop etc.).
- Relationshipsdriven: Build credible & trusting relationships in a fastpaced environment with a broad range of colleagues & collaborators across the company & the world.
- Fluent in English both written & spoken.
- Ability to work in a fastpaced & international environment.
- Positive energy team spirit & a zest of fun are a must.
Additional Information :
We cant wait to find our next great talent!
Please submit your CV cover letter or portfolio (if applicable).
Gameloft Brisbane is an equal opportunity employer and is committed to fostering diversity and inclusivity within our work environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
