AI Customer Solutions Engineer ESG focus

What we do

READ BEFORE APPLYING: Adding a short intro video is mandatory for this position. We do this to get a better sense of candidates before continuing the process. Any application without a video will be rejected by default. Find instructions at the bottom of the post. No cover letter is required. Thank you!

At Briink were helping accelerate the transition to a sustainable future by creating the nextgeneration of AI powered tools for sustainability advisory audit and certification teams.

We believe that AI is the key to unlocking the future of sustainable business. With over 50 enterprise clientsincluding some of the worlds largest firmswere already transforming how organizations manage their ESG data. Our technology helps sustainability teams uncover actionable insights from unstructured data sources making it easier to drive compliance efficiency and impact at scale.

Backed by 7 million in capital including a freshly closed round and supported by leading venture capital funds Briink is at the forefront of ESG innovation. Were based at the heart of Europes AI revolutionthe AI Campus in Berlinwhere we are building a future where AI helps accelerate the transition to a sustainable future.

Your role

As Briinks AI Customer Solutions Engineer you will play a central role in advancing Briinks mission to accelerate the climate transition by enhancing our customers ESG workflows with AI.

You will lead efforts to ensure clients get real value from Briinks AI technology by helping them successfully build their ESG usecases on the Briink platform. This includes clientfacing skills such as understanding their needs in detail and translating those into workflows in the Briink platform as well as more technical tasks such as AI prompt optimization API integration support and collaborating closely with clients to ensure their success as they transition to AIenabled ESG workflows. Your role will include:

• Building Clients ESG usecases into the Briink platform : Youll become a technical subject matter expert on the Briink ESG AI platform and use that knowledge to support clients to effectively use it for their ESG usecases working closely with them to understand their needs create tailored ESG templates optimize LLM prompts run onplatform evaluations during trials and provide actionable feedback and training sessions for how they can get the most value from Briinks AI/LLM technology.
• Growing client relationships: Youll foster strong client relationships by thoroughly understanding their ESG usecases in detail as well as how this fits into their wider challenges and aspirations. Youll directly support them with their ESG issues and opportunities and help them determine how Briinks AI technology could help. Youll oversee the full customer lifecycle by aligning client needs with Briinks solutions maximizing their value from Briinks platform through the development of new usecases onboarding additional teams and exploring upsell opportunities.
• Supporting clients technical integration: Youll assist clients with technical issues including those wishing to integrate with Briink by understanding their integration needs collaborating with the clients engineers and developers and directing them to relevant API documentation. Youll create tutorials and walkthroughs as needed to ensure successful integration and provide support in resolving technical challenges and effectively translate client requirements to Briinks Engineering team.
• Defining Briinks upsell/growth strategy: Youll help build out our strategy for growth and upselling with our existing customers by identifying what behaviours indicate clients could be getting more value from Briinks AI tools and build a playbook for exploring new usecases and upsell opportunities with them with relevant clients.
• Creating digital content and new usecases: Youll develop new ESG usecases directly on the Briink platform that are engaging and valuable to potential clients. This could include building new ESG usecase templates onto the platform creating online content including videos tutorials or advanced usecase examples to showcase the capabilities and potential of Briinks AI platform for ESG applications.

Your profile

Profile

• CustomerCentric Mindset: You are dedicated to delivering exceptional experiences for our clients always thinking about their needs and finding ways to add value to them by applying Briinks AI tools to their ESG workflows. Preferably with prior experience in solution consulting sales engineering or technical sales for a B2B SaaS platform or similar.
• Entrepreneurial and outgoing: You thrive in a dynamic fastpaced startup environment managing multiple projects and client accounts while collaborating effectively with crossfunctional teams to achieve success and be comfortable driving customer success forward as well as building direct relationships with clients.
• TechSavvy and DetailOriented: You are comfortable working with technical topics such as AI/LLM prompt optimization and API integrations with a keen eye for detail and a proactive approach to technical problem solving. Preferably with prior technical solutions engineering or forward deployment engineer for an AI product or similar.
• Excellent Communicator: You have outstanding verbal and written communication skills in English and can build strong relationships with internal teams and external partners.
• Passion for AI and/or Sustainability: You have a passion for how AI can solve problems and an excitment to apply your experience to helping address climate change with an enthusiasm for helping customers navigate the evolving landscape of ESG regulations and investment.

Requirements

• Minimum of 2 years of experience in solution consulting sales engineering technical sales customer success or similar preferably for a B2B SaaS platform or AI product.
• Familiarity with AI/LLM tools and concepts such as LLM prompt optimization to support client success. Preferably with some prior technical solutions engineering technical sales or forward deployed engineers experience for an AI product or similar.
• Fluency in English with the ability to clearly communicate complex topics to diverse stakeholders. Fluency in German or another European language would be a major plus.
• You care about sustainability. Any experience on understanding in ESG workflows including ESG due diligence compliance and/or regulatory requirements such as CSRD would be amazing.Even if your experience doesnt align precisely with all the criteria we encourage you to apply. Many people miss out on opportunities because they feel they dont fit every requirementwe believe in growth not perfection!
  

What we offer

• Competitive Remuneration: As a core member of our team you will receive a competitive salary and equity package reflecting your role in shaping Briinks future.
• PurposeDriven Mission: ESG data has the power to create a more sustainable world but today it presents more challenges than solutions. We believe AI can change that. Be part of the transition to an AIpowered sustainable world.
• Flexible Working: Our work philosophy is built on flexibility. Whether youre a night owl or an early bird you will have the freedom to adapt your working hours to your needs. Our main offices are in Berlin and London though remote work within European time zones is also an option.
• Trust and Ownership: At Briink we empower you to own your projects with the option for growing into new roles and/or accelerating your career development as Briink scales.
• Dynamic Work Environment: Based at the Merantix AI Campus Berlins hub for AI innovation youll work in a diverse collaborative environment. With frequent events and opportunities for crosscompany collaboration youll be part of a thriving ecosystem of AI startups and experts.

APPLICATION REQUIREMENT: Intro Video Submission
As part of your application for the AI Customer Solutions Engineer role at Briink please submit a short intro video (maximum of 2 minutes) addressing the following points:

1. Brief Introduction:
   • Introduce yourself and summarize your professional background relevant to this role
2. Passion for customer solutions engineering:
   • Share what excites you most about this role and why you think youd be good at it
3. Alignment with Briinks Mission:
   • Explain why youre interested in joining Briink and how our mission resonates with you.Technical Guidelines:

• Duration: The video should not exceed 2 minutes.
• Content Quality: We are not assessing video production skills; using a webcam or smartphone is perfectly fine. Focus on clear communication and authenticity.
• Format: In the application form please provide a link to your video hosted on a platform like YouTube (unlisted) Vimeo Loom or a shared drive OR upload the video file under Other in the Documents section.Purpose of the Video:
• This video helps us get to know you beyond your resume. Were interested in your communication skills your passion and how you envision contributing to Briinks mission and culture.
• No cover letter is required!