Director - Guest Services
Director - Guest Services
Posted on :
05-02-2025
Employer Active
1 Vacancy
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Job Description
- Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel
- Ensure that all rooms are preblocked accordingly to arrival time and housekeeping is informed
- Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
- Ensures strict control of room keys for guests and other departments.
- Establish rapport with guests maintaining good customer relationship and handle all guest complaints requests and enquiries.
- Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures work processes and standards of performance within the department. Ensures annual review to accurately reflect any changes.
- Assists with the preparation of the annual Plan ensuring departmental objectives fully address business objectives of the hotel and needs of employees
- Exercises efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the department. This will be based on the principles of a flexible employee base multiskilling and multitasking
- Directs subordinates to ensure productivity meets standards given in accordance with the Accors standards.
- Recruit select and develop Guest Service employees to work following the operational financial administrative philosophies willing to become multi skilled and perform multi tasks.
- Through hands on management supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws
- Delegate appropriately duties and responsibilities to equipped and resourced employees nurturing and developing them whilst ensuring standards of operation and safety are maintained.
- Establish and maintain safe working conditions and practices following Accors Health Safety and Environmental policies.
- Ensure all practicable steps are taken to maintain a safe work environment following Accors Health Safety and Environmental policies
Qualifications :
Hotel Management or Relevant Degree
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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