Technical Support Engineer
Technical Support Engineer
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Job Description
Technical Support Engineer Onsite Central London
This is a fulltime onsite Support Engineer to provide technical support to a prestigious client based in Central London.
Job Duties:
- To help determine customer needs as the customers first point of contact with Telefnica Tech this is a vital role within the organisation.
- Engineers will be technically proficient at performing onsite support and triage activities for Desk Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
- Onsite engineers will also escalate incidents to the offsite team where required and will assist with onsite diagnostic and resolution activity under the guidance of the offsite team as required.
- Daily checks and management monitoring of onsite equipment.
- Triage and log tickets with 3rd party vendors.
- Assist with the installation and support of network equipment at customers premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
- In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances but which may not of necessity change the general character or level of responsibility to the post.
Person Requirements:
- Previous experience working as onsite IT engineer or on a busy Service Desk
- Must have the right to live and work in the UK.
- Must meet Security Clearance vetting requirements as this is a requirement of the role.
- Any offer would be conditional upon the successful candidate passing BPSS & SC Clearance
Key Words:
SC Cleared SC Clearance AV Audio Visual Support Engineer Audio Visual Equipment AV Support Service Desk Technical Support Digital Workplace
Additional Information :
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
