Customer Service Lead
Customer Service Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Lead supervises all customer and internalrelated concerns.
KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:
1. KEY ACCOUNTABILITY 1
- Monitor the teams performance
- Resolved client inquiries/complaints/requests within the set TAT
- Provide leadership and guidance to the customer service team
- Resolve escalated customer service issues
- Develop solutions and assist in resolving customer and internal staff inquiries
- Coordinate with another department to resolve the clients concern
2. KEY ACCOUNTABILITY 2
- Ensures that all staff are properly oriented on their responsibilities and company rules and responsibilities and company rules and regulations.
- Investigate incidents of violations and recommend disciplinary action.
- Prepares and reviews performance appraisals and makes recommendations for transfers promotions & salary increases.
EDUCATION TRAINING LICENSES REQUIRED:
- Must be a graduate with a Bachelors Degree in Business Administration/Management or any related course
- With at least 34 years of related work experience
- With Customer Service Training
Employment Type
Full Time
