Swedish-Speaking Technical Support Advisor Malaga Spain
Swedish-Speaking Technical Support Advisor Malaga Spain
Posted on :
06-02-2025
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1 Vacancy
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Job Description
Are you a Swedish speaker with a passion for IT and customer support Join a leading multinational BPO technology company in the beautiful city of Malaga!
Perks
- International and multicultural work environment
- Career growth opportunities with specialized training
- Competitive salary and benefits package
- Fully paid training on company procedures and technology
- Office in the center of Malaga
Responsibilities:
- Provide 1stlevel IT support via phone email chat and selfservice portal
- Assist employees with system operations and troubleshooting
- Perform root cause analysis and resolve technical issues remotely
- Monitor and categorize IT tickets in the ITSM system
- Use internal knowledge databases for efficient issue resolution
- Collaborate with 2ndlevel support teams and external providers
Requirements:
- Fluent in Swedish (C1 level) both written and spoken
- Good command of English (B2 level)
- Experience in 1st or 2nd level IT support
- Strong knowledge of Windows 10 Office 365 MS Teams
- Familiarity with ITSM ticketing systems (ServiceNow preferred)
- Analytical mindset and problemsolving skills
- High customer service orientation and attention to detail
- Willingness to learn and develop technical skills
What We Offer:
- Competitive salary based on experience and performance
- Full paid training on company tools and processes
- Career development programs and specialized courses
- Friendly and dynamic work environment
- Guidance and support for career growth
- Work schedule: Monday to Sunday 09:00 AM 06:00 PM (39 hours per week)
- Office in central Malaga
Why Malaga
- Warm Mediterranean climate and beautiful beaches
- Affordable cost of living and great quality of life
- Thriving expat community and international atmosphere
- Rich culture history and vibrant social life
Interested Apply today and join our team!
Employment Type
Full Time
Key Skills
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