Renewal Sales Ops Lead

Your Career

As the Senior Manager Renewals Sales Operations you will play a critical role in optimizing and scaling our renewals processes ensuring predictable revenue retention and driving datadriven decisionmaking. You will work closely with crossfunctional teams including Renewals Sales Leadership Finance and IT to streamline workflows enhance forecasting accuracy and improve operational effectiveness. This role is a great fit for a selfstarter who enjoys driving business impact and can serve as an internal consultant (e.g. problem solver). This person will have the opportunity for significant exposure and visibility across the business.

Your Impact:

• Trusted Advisor to Sales Leadership: Serve as a strategic partner to the Renewals & Sales leaders providing datadriven insights process recommendations and operational support to optimize revenue retention and growth.

• Annual Planning: Own annual fiscal planning end to end including implementing a datadriven quota methodology. 

• Performance Metrics: Define key performance indicators (KPIs) track business performance and provide executivelevel insights on retention and churn trends.

• Strategic Initiatives: Lead special projects related to renewals growth expansion opportunities and process improvements.

• Team Enablement & Training: Create and deliver training programs to ensure Sales teams have the tools processes and insights needed for success.

• Automation & Systems: Partner with IT to enhance CRM tools (e.g. Salesforce) and automation workflows that improve efficiencies in the renewal process. 

• Renewals Process Optimization: Lead the design implementation and refinement of scalable processes to enhance efficiency in renewals management.

• Forecasting & Analytics: Develop and manage accurate renewals forecasting models leveraging datadriven insights to support business decisions.

• Customer Experience Enhancement: Identify friction points in the renewal process and implement strategies to improve customer retention and satisfaction.

Qualifications :

Your Experience 

• Minimum 8 years of experience in Renewal Sales Operations/Revenue Operations with prior experience supporting renewals

• Strong organizational skills selfstarter and can quickly identify and resolve inefficiencies across the business. 

• Proven expertise in renewals management forecasting annual planning and quota setting.

• Strong analytical skills with experience in data visualization and CRM reporting (Salesforce Tableau SQL Excel etc.).

• Excellent project management abilities with a track record of driving process improvements.

• Ability to influence and collaborate across multiple teams in a fastpaced highgrowth environment.

• Experience with subscriptionbased business models and familiarity with key renewal metrics (ARR GRR NRR) is a plus.

Additional Information :

The Team

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers to help them understand how our products can secure their environment. This is where our sales operation teams come in. 

Our Sales Operation Team members support our sales account managers and systems engineers to assist in large organizations migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly enabling and empowering the teams across the world. As part of our sales operations you support the sales team by providing research reports and craft and support systems and processes that enable the process of sales. You are committed to your teams success and enjoy pitching in to assist when it comes to solutions selling learning and development. Its a true partnership one built on building the best cybersecurity solutions for each individual client.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $0 $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.