Senior Principal Product Manager Conversational Search
Senior Principal Product Manager Conversational Search
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1 Vacancy
Job Description
This highleverage businesscritical role is an opportunity to shape how search is employed to power richer more intuitive conversational experiences. As the line between search and conversation blurs youll guide the development of our foundational search capabilities to create conversational experiences that are personalized relevant and grounded in trusted information.
What you get to do in this role:
- Drive product strategy for AI search retrieval augmented generation (RAG) and questionanswering capabilities thatsets us up for success as welook to growto $20B inrevenue.
- Identify compellingproductprioritiesand buildconsensus around them.
- Facilitate crossfunctional teams that comprise ML research engineering user experience research and design partners to bring highquality products to life.
- Manage the endtoend product lifecycle and assume ownership of outcomes.
- Integrate user research customer pilots and market analysis into product requirements to enhance user and customer satisfaction.
- Translate complex problems into clear and compelling requirements.
- Develop multimodalcommunications that speak to diverse audiences both internal and external and technical and nontechnical.
- Forge partnerships with other product teams to drive adoption of search and GenAI capabilities.
- Establish and refine metrics and framework for measuring the quality and value of search and GenAI.
- Serve as team guide and coach lowerlevel employees.
Qualifications :
To be successful in this role you have:
- 12 years of related productmanagement experience.
- Direct experience building GenAI natural language processing or search capabilities.
- Strong prioritizationskillsandthediscipline to focus on highimpactactivities.
- Experiencecapturing and defining productrequirementsandtransforming them intoaroadmap.
- Deep customer empathy and a track record delivering customercentric solutions.
- Expertise in synthesizing qualitative and quantitative data to validate hypotheses measure success and inform product direction.
- Experience navigating ambiguity identifying underlying problems and clearly articulating tradeoffs around potential solutions.
- Demonstrated ability to navigate and solve problems at the intersection of machine learning quality and UX design.
#Prodjobs
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
