Associate Manager Customer Success Line Price

As an Associate Manager Customer Success (Line & Price) you are the daytoday client partner and analyst coach ensuring deliverables address key business questions and result in strong client satisfaction.

You confidently manage data and you care about finding answers for your clients. You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity communication and critical thinking drive your work.

Responsibilities:

Project Delivery (6575%):

• Oversees and reviews endtoend execution provides support as necessary
• Reviews all inputs and deliverables ensuring project specifications are represented accurately with >95% client readiness
• Provides clear timely feedback on drafted material
• Ensures final materials are errorproof and aligned to project objectives
• Owns complex SKU List updates manages client alignment and ensures final iteration meets study objectives
• Reviews calibration trends recommendations and rationale; determines adjustments with minimal DIR support
• Is able to write or review a report to >95% completion (100% for simple study designs): storytelling including agreed structure and business question solutions with actionable client recommendations
• Knows L&P study processes and supports execution prioritization as necessary
• Provides support as needed to Analysts/Senior Analysts with L&P tool utilization
• Ensures project timelines are set with reasonable execution expectations ensures deadlines are met
• Has ideas on how to handle and prevent issues in the future related to study execution; recommends solutions for midstream issues

Client Leadership (1015%):

• Effectively leads client meetings with appropriate support and reviews/synthesizes action steps at meeting conclusion
• Establishes oneself as a trusted consultant for Line & Price projects (acts as Single Point Of Contact)
• Leads client presentations; communicates clearly concisely and professionally with clients on projectrelated issues
• Can deepen client and category knowledge for specific projects
• Able to consult as needed with ADs and/or clients on basic study designs and service suitability related to L&P work including knowledge and consulting on study scoping considerations
• Drives client satisfaction by providing insights and actionable recommendations during presentations

Team Leadership (1015%):

• Participates in training thought leadership and/or task forces
• Coaches analysts meeting weekly and providing feedback/completing the feedback form on at least 75% of projects.
• Drafts PPR for aligned analyst with senior support & attends analyst PPR conversation
• Contributes to BASES Culture (recognizes colleagues participates in learning activities etc.)
• Tracks time in Project Ops (100% ontime submission of time cards each week)

Qualifications :

• Bachelors degree required
• 24 years of relevant experience in marketing research consulting or revenue management field
• Ability to manage several ongoing client engagements and internal initiatives at the same time
• Excellent oral/written communication skills
• Strong organizational project management skills
• Capable to maintain positive client relationships in complex situations & resolve client issues
• High level attention to detail
• Proficiency in Microsoft Office (Word Excel PowerPoint) required BI Tools (Power BI Tableau) preferred

Additional Information :

This role has a marketcompetitive salary with an anticipated base compensation of the following range: $64000$86400. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a salesbased incentive or performancebased bonus. Other benefits include a flexible working environment comprehensive health insurance industryleading parental leave life insurance education support and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit NIQ.com

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: