REF60804D - Voice process insurance - Assistant Manager - Operations - Pune
REF60804D - Voice process insurance - Assistant Manager - Operations - Pune
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
PURPOSE:The Assistant Manager is responsible for deliverables pertaining to delivery of daytoday motor insurance claims operations.WORK EXPERIENCE:Around 18 to 24 months years of experience in outsourcing environment across any industry vertical and managing diverse teams of 15 to 20 FTEs.Knowledge in Insurance Motor claims will be an added advantage.Shifts operate between 12:30AM IST till 3:00PM IST and will be Australian and New Zealand Business working hours(APAC Region)Minimum 12 to 18 months in a Lead Coach role preferably in an Australian/New Zealand Insurance geographiesLast appraisal rating A or B DUTIES / RESPONSIBILITIES and Scope of work Coordinating between different processing teams and resolve issues & queries both offshore & onshore.Preparing different MIS SLA & KPI reports on a periodical basis.Operations & Process management Responsible for the daytoday deliverables adherence to SLAs across various lines of business delivering on quality and key client projects Stakeholder engagement Client Management and deliver key stakeholder projects.Team Management and People Development Responsible in monitoring the team and regularly motivate and support the team by providing feedback at regular intervals to ensure their development and with effective rewards and recognition. Team players with a ready disposition to learn.Compliance and Quality Deliverables Risk / Controls To have a regular review on the associated risks and to ensure sufficient controls are in place.Customer Satisfaction Proactive and excellent client management skills in handling service delivery issues or potential delays in achieving deadlines by keeping the relevant parties informed and having regular interaction with the top management and ensuring good CSAT scores. Maintain good working relationship with onshore peers by having regular scheduled calls.Transformation Innovation and Process Improvements Ideas Driving the team to identify areas of improvement in processes owned and ensuring the approval from the management to implement change.Operational Development and Continuous Improvement Co ordinating with the quality team in ensuring the process improvement in place and improve the quality of the deliverables.Continuously engaging with the team to improve the current BAU and improve the efficiency of the processes.Behavioral CompetenciesDecision making ability & Attention to detail. Professional mannerisms Customer Centricity.Commitment and reliability Versatile and adaptable. Work under tight deadlines and pressure to deliver within timelines.Communication Skills Communicates complex issues clearly and credibly with widely varied individuals within and outside organization.Good clear and concise communication & coordination between team members. Adapts communication style to handle complex on the spot questions from customers or internal stakeholders.QualificationsGraduate/Postgraduate or equivalent professional with minimum 2 Years of relevant experienceJob Location Pune
Qualifications :
Graduate/Postgraduate or equivalent professional with minimum 2 Years of relevant experience
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
