Customer Care Associate

EcoVadis is looking for a Customer Care Associate to take ownership of our customers experience and provide high touch assistance to their questions and concerns. You are a trusted advisor and have the power to influence by being the eyes ears and voice of our company. You are on the front lines of the EcoVadis mission!

Your responsibilities will include:

• Engage with customers via phone video call email etc to assist in the customer support process.
• Conduct internetresearch to clarify and validate companies registered information such as legal entity their business activity and scope of operations.
• Input such information of companies of various sizes industries and global locations into EcoVadis suppliers database using Country company registers and online databases.
• Respond to queries from clients via email and phone and contact internal and external stakeholders to get more information when required.
• Contribute to the development and enhancement of the qualification process.
• Participate in Collaborative initiatives with other teams within the organization such as Supplier Engagement (support live news research and engagement by phone).

Qualifications :

You must have an exceptional level of drive and a desire to learn new skills. You should have excellent verbal and written communication interpersonal and active listening skills as well as the ability to easily connect with others.

Specific qualifications for the role include:

• Fluency in English is a must
• Proficiency in Spanish or other languages is an asset.
• At least 1 year of experience preferably with international exposure in a customer service /support role.
• Bachelors Degree completed.
• Able to multitask and prioritize based on business/customer needs.
• Salesforce experience is a plus.
• An excellent level of computer literacy especially using MS Excel Word and other desktop tools.
• Customer and qualityoriented attitude.
• Strong analytical and problemsolving skills.

Additional Information :

• Start date: APRIL 2O25

• Location: Mexico City (Hybrid) 

• Requirement: 4 days per month in office 

Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application. A new job with purpose awaits you! 

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring from a diverse and skilled talent pool regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments including the provision of interview questions please let the hiring team know.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).

Remote Work :

No

Employment Type :

Fulltime