Template Job Description

About Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technologyenabled lending model to radically transform the availability of auto finance and vehicles for ondemand ridesharing services across tier 1 African cities. By doing so Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

The Sales & Onboarding Executive role at Moove is a pivotal position responsible for driving the companys growth by acquiring and onboarding new customers. This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist. The Sales & Onboarding Executive will engage with potential customers understand their needs and present Mooves innovative solutions. Additionally theyll lead the onboarding process ensuring a smooth transition for customers as they adopt the platform. This role demands strong communication relationshipbuilding and project management skills to effectively bring new clients into the Moove ecosystem while maintaining high satisfaction levels.

What youll be doing

Deliver 100% satisfaction inperson support to our drivers.

Walk drivers through onboarding and all of the tools to be successful

Help brand the Moove name and get drivers excited

Stay on top of Moove policies and procedures

Register new drivers and review accurate drivers information while ensuring compliance with Moove standards.

Welcome and greet customers delightfully.

Accurately describe Mooves product features and benefits to drivers.

Ensure all onboarded drivers are transferred to the Moove Fleet account.

Resolve driver related issues.

Work with the City Fleet Manager in building harmonious relations between drivers.

Build driver funnel dashboard for new driver acquisition across various channels

Manage driver referral and incentive schemes.

Manage driver agency relationships to ensure they met company KPIs.What you will need for this position

A Bachelors degree in any field such as sales marketing operations or any related fields.

A minimum of 2 years of experience in operations supply chain logistics or marketplace experience in the mobility or tech industry.

Excellent communication skills.

Excellent interpersonal and presentation skills with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.

Must be customer servicecentric.

Must possess basic administration skills.

Ability to work independently with little or no supervision.

Ability to work in a fastpaced environment. Key Metrics

Sign up of X number of drivers daily with security deposit

75% conversion from lead gen to conversion with deposit

First trip to first month trip target to be mapped to performance

Executive to Driver Partner (DP) knowledge transfer about Moove rentals to be monitored and evaluated basis DP first few weeks of performance

Sign up incentives to be tiered basis 1st trip to 200th trip

About the team

Our team is collaborative positive curious and engaged. We think fast work smart laugh often and are looking for likeminded people to join us in our mission to disrupt vehicle ownership and make cities better. Moove is strongly committed to diversity within its community. The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently

Prehiring Notice: Moove relies on the accuracy of information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations falsifications or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender race sexual orientation marital status religion political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Ubers preferred fleet partner across SubSaharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion Excellence Innovation Teamwork Trust and Ownership.