Template Job Description

About Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technologyenabled lending model to radically transform the availability of auto finance and vehicles for ondemand ridesharing services across tier 1 African cities. By doing so Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

As a Customer Success Executive at Moove you will play a key role in ensuring our clients satisfaction and success. Your responsibilities will include building strong relationships with customers understanding their needs and proactively addressing any issues or concerns. You will work closely with crossfunctional teams to deliver solutions provide product insights and contribute to the overall growth of client accounts. This role offers an exciting opportunity to foster client engagement promote retention and contribute to the continuous improvement of Mooves products and services.

What youll be doing

Monitoring drivers performance.

Conducting daily checkin on drivers pulse.

Supporting drivers.

Solving drivers issues while drivers are in transit.

Receiving inbound calls from drivers.

Making outbound calls to drivers.

Conducting driver survey.

Compiling data from drivers survey

Accountability of all Moove vehicles

Ensuring that drivers obey rules and regulations as laid down by the company.

Ensuring that drivers get the right information from the company. What you will need for this position

Degree in any discipline.

1year experience in customer care/support roles.

Experience in the transportation industry is an added advantage.

Proficient in the use of Microsoft Suites (Excel).

Ability to manage people.

The candidate must possess an eye for details. Key Metrics

Daily retention targets as % of return walkins

Weekly churn targets

Daily Ticket resolutions for DPs basis physical and remote interactions

Daily Driver performance basis supply hour and trip targets of the city

Daily helping DPs increase earnings if SH is at optimal level monitored via week on week DP earnings

Overall DP portfolio monitoring basis allocated count of DPs.

About the team

Our team is collaborative positive curious and engaged. We think fast work smart laugh often and are looking for likeminded people to join us in our mission to disrupt vehicle ownership and make cities better. Moove is strongly committed to diversity within its community. The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently

Prehiring Notice: Moove relies on the accuracy of information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations falsifications or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender race sexual orientation marital status religion political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Ubers preferred fleet partner across SubSaharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion Excellence Innovation Teamwork Trust and Ownership.