Agent - Ocean Export
Agent - Ocean Export
Posted on :
05-02-2025
Employer Active
1 Vacancy
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Job Description
To provide exceptional customer service to both internal & external customers and to achieve departments objectives for timely freight processing and associated admin tasks within the set KPI.
Major Duties and Responsibilities:
- Interact with our customers in processing their international shipments by following Procedure set by the company in OPS and meeting customers expectations.
- Understand department process flow and ensure correct entry timely.
- Preparation & Updating of DLSOP to ensure all customers standard operating procedures are in place.
- Screening of customers creditability before shipment.
- Screening of MK denial parties before shipment.
- Ensure accurate and timely client and vendors billing within Expeditors and customer standards.
- Contribute to maintain good relationships with suppliers (Shipping lines trucking companies and CFS Provider and others involved).
- Meet compliance requirements in accordance with government regulations. No fines penalties or late filing.
- Ensure permit(s) are approve prior to shipment exportation.
- Comply with OPS and its quality standards by meeting its set KPI including Timely Documentation and Timely Invoicing and others stated in OPS.
- Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
- Escalation of problems to Management when necessary
- Take up additional tasks as required to meet the Departments needs
- Meeting 52 hours Training hours / year.
Qualifications :
- Minimum tertiary educational level
- 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
- Understanding of ocean documentation process a plus.
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Proactive strong organizational skills.
- Good computer skills (Excel Word) and problemsolving skills.
- Fluent in English.
Expectations:
- Provide excellent customer services to both internal and external
- Think positively with CAN DO and responsible attitude while considering capacity and timeframe to complete assigned tasks
- Carry out tasks with great accuracy and in a timely manner Organized
- To be a good team player with teamwork spirit
- To show initiative in all coordination work
Additional Information :
Expeditors offers excellent benefits for full time employees:
- Benefits complied with local law
- Health Plan: Medical Accident Insurance
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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