Groups Reservations Coordinator

Duties

• Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
• This also includes the management of PCO group blocks relating to inventory payment and group setup where that group does not include catering.
• Handle enquiries for group bookings via fax email or phone during the shift communicate immediately and provide a reply or confirmation within a reasonable timeframe (24 hours).
• Handle any other department issues related to groups (follow up on prepayment routing vouchers)
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
• Produce reports and statistics as requested by the Group Services Manager. This will include but is not exclusive to Group Wash and Business Turndown reports and 3month Group Forecasts.
• Manage Group payments cancellations rooming lists and terms and conditions.
• Maintains a precise filing system for all Group reservations and correspondence.
• Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
• Performs all reservations duties including making and entering reservations as required (email fax phone).
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
• Maintains control of Guest History and implement policy and procedures.
• Ensures a clear line of communication with other departments for special requests or other reservationrelated matters.
• Clear communication with all staff in relation to all group related topics.
• Ensure VIP and complimentary room night procedures are adhered to.
• Ensure Accor brand and company standards are implemented and updated.
• Ensure security and safety procedures are updated and implemented.
• Promotes and maintains good public relations with PCOs travel agents airline companies and commercial organizations and solicits business for the hotel.
• Promotes positive working environment by developing positive team spirit.
• Setup of confidential contracts and agreements
• Other duties as requested.

Qualifications :

• Clear oral/written communication
• Exemplary time management and organizational skills
• Problem solving abilities
• Previous experience in a similar role is preferable not necessary.

Additional Information :

Benefits:

Great talent deserves great rewards so heres just some of what we are able to offer:

Training and development programs

  Discount card to be used in Accor hotels worldwide

  Complimentary stays in UK hotels (Bonus Breaks subject to T&C)

  Meals on duty

  Uniforms

  Employee Advisory Service

  Discounts in shops and Hotels partners (Europcar Merlin Entertainment etc. )

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Discover the boundless possibilities and exciting experiences waiting for you at Accor. Indulge your passion contribute to a better world and fearlessly challenge the status quo. Your limitless adventure starts here: Explore Opportunities

Join us in creating an inclusive community that celebrates diversity. At Accor were not just building careers; were shaping a future where everyone thrives! #BELIMITLESS

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.
When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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Remote Work :

No

Employment Type :

Fulltime