Care Coordinator
Care Coordinator
Posted on :
20-02-2025
Employer Active
1 Vacancy
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Job Description
Job Purpose
To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
The Role
- Understand and build effective and efficient schedules around our clients and Care professionals.
- Ensure schedules are prepared considering travel time holidays training and lastminute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
- Ensure client schedules are matched to their needs with the same Care Professional and the same times each week where possible.
- Develop excellent relationships with both clients and Care Professional so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professional information onto to the electronic scheduling system.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Insteads Equality Diversity and Equal Opportunities Policy in respect of employment and service delivery.
Essential Criteria
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multitask.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
The following would be advantageous
- Driving Results
- Adapting to Change
- Customer Focus
- Planning & Organising
- Influencing
- Resilience
- Teamwork & Collaboration
- Communication & Relationship Management
- Agile Learner
Pay: Competitive
Schedule: MondayFriday
Location: Leicester / On site
Benefits
- Company Pension Scheme
- Local & Professional Support Team available 24/7 on call support
- Blue Light Discount Card
- Costco card
- Refer A Friend Scheme (200 Bonus)
- Employee Benefits & Discount Scheme (Tesco Sainsburys Nike EE Booking.com and many more)
- Award Winning Comprehensive Induction & Ongoing Professional Development Training
- Fantastic Recognition and acknowledgement during birthdays appraisals and special occasions (Gift cards)
- Care awards and Company Events
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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