Guest ServicesValet

What youll do

We are looking for a Bellperson to join the preopening team at SLS Barcelona. Under the guidance of the Front Office Manager you will be responsible for ensuring guests feel welcome at our property as soon as they arrive assisting with their luggage as well as other requests as needed.

• Greet all guests upon arrival.
• Escort guests to their rooms and assist with luggage promptly when checking in and upon checking out.
• Inform incoming guests on the following while assisting them to their room: storage area restaurant hours the events happening in the hotel health club information emergency procedures equipment and exit paths etc.
• Once in guest room provide the guest with the following information: basic telephone instructions procedures for charging items to ones rooms heating and air conditioning laundry procedures door lock and key use room directory etc.
• All Valet Parking needs.
• Assist guest with general information when Front Office is not available.
• Consistently offer professional friendly and engaging service.
• Promote all hotel functions and facilities.
• Possess knowledge of the community and area in which the hotel is located to assist guests with information and accurate directions.
• Maintain presence in the lobby as an ambassador of the property and brand offering exceptional service to the guests.
• Possess knowledge of resort activities to ensure timeliness of customer needs.
• Ensure that all areas are kept neat and clean for our guests and colleagues. 

Qualifications :

What we are looking for...

• Previous experience in an upscale or lifestyle brand hotel is a big plus.
• Prior experience in customer service.
• Driving license B.
• Someone who understands celebrates and embraces the SLS brand values.
• Ability to multitask and work in a fastpaced environment.
• Proactive positive energetic dynamic emphatic teamworker with a highlevel attention to detail and passion for hospitality.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good your team guests and colleagues alike.  You make a positive impact.
• You learn quickly and adapt to SLSs unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard supports each other and has fun along the way.

Additional Information :

Whats in it for you... 

• The opportunity to join an innovative fastgrowing international group thats committed to not just building new hotels but building a global brand. 

• The chance to challenge the norm and work in an environment that is both creative and rewarding. 

• Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity. 

• A competitive package and plenty of opportunity for development. 

• Excellent discounts across the entire Ennismore family of brands. 

SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founderbuilt brands with purpose at their heart. Ennismore is a joint venture with Accor formed in 2021. 

Remote Work :

No

Employment Type :

Fulltime