Spotify Customer Service Expert with Polish
Spotify Customer Service Expert with Polish
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Job Description
Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic multicultural Team for our Spotify client. If you want to become part of an exciting positive and truly international environment where you can develop yourself professionally get closer and work for industry global leaders in a variety of sectors then this is the right place for you. You will have the chance to meet new colleagues from all over the world gain broader experience and improve your interpersonal skills throughout the process.
Spotify is a leading music streaming service provider with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts including more than 82 million songs. As a freemium service basic features are free with advertisements and limited control while additional features such as offline listening and commercialfree listening are offered via paid subscriptions. Spotify is currently available in 180 countries.
You support Spotify with Email support and through a messaging system (nonvoice support) no calls!
Your Tasks
- Providing Email support for our clients;
- Answering to How to and FAQ questions;
- Assisting with account and paymentbased questions and problems;
- Providing assistance with troubleshooting.
You will Get
- Longterm job security with permanent contract;
- Additional health insurance and life insurance;
- 24 days of paid annual leave 3 of which are wellness days;
- 1.5h paid breaks per day;
- Food vouchers;
- Clear career path within the company;
- Ability to work from home;
- Extremely competitive salary;
- Worldclass onthejob training;
MORE reasons to join our team
- Fully digital employee services through eSignature;
- Employee assistance program including 24/7 access to psychological support;
- Employee discounts portal featuring over 20 exclusive discounts;
- Employee referral program;
- Rewards and recognition program;
- Relocation package if you are relocating from another city or country;
- Multisport card partially covered by the company;
- Inhouse learning and development portals with training options for Certification;
- Multiple events organized in the office for employee engagement as well as wellness initiatives;
- Gift for birth or adoption;
- Corporate social responsibility events and team buildings;
- Exposure to global business knowhow.
Qualifications
- Excellent Written skills in Polish (C1)
- Good Verbal & Written skills in English (B2 or above)
- Previous Experience in Customer Service is a plus;
- Communication skills and ability to maintain good relationship with customers assisting them in finding the best solution;
- Positive attitude and great interpersonal skills with a can do attitude;
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
