2025 - 2026 KIPP Pride High Director of Operations

The Role

Reporting to the Regional Director of Operations (RDoO) the High School Director of  Operations (HSDoO) is a senior schoolbased leader who oversees all operations functions necessary to run a highperforming school. This includes budgeting purchasing facilities food services transportation technology student recruitment and enrollment student data regulatory compliance and academic operations support which includes student attendance tracking and monitoring. The DoO serves as a key member of the schools Leadership Team ensuring that the schools operations meet high standards of operational excellence and enables instructional leaders and staff to focus on driving strong student achievement outcomes.

The HSDoO plans activities that are pivotal to the success of our school culture and formative experiences in our students lives.  This role owns all logistics (e.g. transportation lodging meals staffing plan etc.) of all offsite field trips and all onsite special events (Report Card Nights Performances staff celebrations etc.). Most importantly for high schoolers this includes successful planning and execution of large scale events such as Senior Signing Day Prom and Graduation.  All of these events are not only important for the school culture but involve and engage the Gaston community at large.  In addition this role organizes with the support of the Principal class schedules taking into account required credit hours so students can graduate on time.

KEY RESPONSIBILITIES:  This job description is not intended to be an exhaustive list of all duties knowledge or abilities associated with this position but is intended to accurately reflect the principal job elements. Other duties may also be assigned.

School Operations Leadership & Operations Team Management

• In partnership with the RDSO develops the schoolwide operations vision that supports and operationalizes the academic and cultural vision of the school.
• Works with the People Operations team to hire school operations team members.
• Manages coaches and develops school operations team members (including front office staff facilities staff and vendors) and holds them accountable to goals and outcomes.
• Collaborates with teammates across the region to build scalable regionwide systems policies and procedures.
• Creates consistent seamless systems that look and feel equitable and supportive of a high level of academic achievement.

Finance & Purchasing

• Works with the Finance Team to actively manage the schools budget and collaborates with the School Leader to make financial decisions.
• Lead the school purchasing process by establishing clear school systems for staff to request items. Submit purchase orders reimbursement requests approve purchases and support employees with required purchases placing orders with vendors tracking delivery coding and submitting invoices; approves school purchases under a specific financial threshold.
• Serves as the first schoolbased point of contact regarding finance and works with the regional Finance team to ensure financial compliance and reporting.

Facilities & Maintenance

• In partnership with the Facilities Manager  oversees facilities issues including maintenance managing staff/vendors aesthetics shared space agreements and campus safety.
• Regularly conducts facilities walkthroughs and manages the custodial staff/vendors to ensure that the facility looks the best it can.
• Ensures that the main office is neat organized welcoming and has all important parentfacing materials.

Student & Family Services (School Ops; Communications; Field Trips/Events)

• Serves as the eyes and ears of the school to ensure that all school operations run seamlessly each and every day proactively problem solving and developing systems where needed.
• Works closely with the Food Service Management Company to coordinate breakfast and lunch schedules to ensure students receive high quality meals daily.
• Submits student attendance daily to the school nutrition director.
• Oversees all aspects of transportation including arrival and dismissal procedures. 
• Creates and manages staff duty schedules in order to ensure coverage during peak student movement.
• Owns logistics of communications and external relations through family letters weekly staff notes and surveys.
• Serves as point person for hosting school tours.
• Participates as a member of the attendance team helping to reduce the chronic absenteeism rate the total loss of academic hours and increase overall attendance.
• Oversees and ensures student athletics runs smoothly by providing operational support.

Technology & Equipment

• Ensures that students and staff have access to needed technology and works with the Technology Team to plan technology related enhancements.
• Leads the school opening/start up process each year to ensure that doors are ready to open by ordering furniture equipment instructional supplies and ensuring that student services (e.g. food service transportation) are ready to go.
• Manages the schools supply and asset inventory (e.g. computers textbooks).

Student Information Testing and Academic Operations Support

• Manages systems for and maintains accurate student data and information in compliance with federal state regional and school expectations.
• Acts as point of contact for all things related to the SMS (Powerschool) such as establishing rosters class schedules etc.
• Works with the principal or AP to manage the logistical elements of all major student assessments.
• Manages logistics of report cards/progress reports/transcripts.
• Manage all school scheduling

Student Recruitment & Enrollment

• Develops and manages student recruitment strategy to ensure that the school begins the academic year with full classes and actively recruits to fill open seats.
• Supervises the enrollment transfer and reenrollment process for students and the preparation of related files.
• Prepares and manages the student enrollment and attendance reporting for their school.
• Ensures that family info sessions school tours and the lottery and enrollment process are tightly planned and executed.

Risk Management Compliance and People Operations Administration

• Ensure that the school is prepared for emergencies by conducting all drills and training staff on emergency plans.
• Partners with the statewide Talent Acquisition Team on the new hire process. 
• Ensures that school staff have complete current and accurate employee files and certifications; all personnel interacting with students have background checks on file; and schools comply with all areas of legal compliance (e.g. HR FERPA etc.).
• Partners with the statewide People Operations team on any action items related to supporting the onboarding and exiting of employees.
• In collaboration with Principal and other School Leaders reviews approves denies PTO (personal time off) requests. 
• Reviews timeoff data to ensure accuracy and assess leave trends.
• Communicates leave needs (FMLA Parental Leaves COVID) and critical dates to the People Operations team and assists in facilitation of employee leaves and returns. 

Qualifications :

Required

• A deep commitment to the mission of KIPP NC and an unwavering belief in the potential of all our students.
• An unwavering commitment to antiracism equity and inclusion.
• Possess a deep commitment to both racial equity and improving the lives of kids from lowincome communities; experience working within  lowincome communities.
• Minimum of a Bachelors degree.
• At least 34 years of full time work experience in school operations or a business of similar size and complexity.
• Demonstrated management and leadership skills (e.g. at least 3 years managing a team or multiple large projects).
• Pass Criminal Background Check.
• Unwavering commitment to KIPP NCs mission and willingness to go above and beyond to meet the needs of KIPP NC students families and staff.
• Strong project and time management skills; ability to effectively backwards plan juggle multiple priorities with great attention to detail and deliver consistent and timely results.
• Strong strategic and analytical skills with an aptitude for shifting from firefighting to systemsbuilding.
• Customer service mindset and shows urgency and the ability to proactively solve problems and make decisions quickly.
• Team player with strong interpersonal and stakeholder management and relationship building skills.
• Ability to lead influence and hold others accountable to upholding high standards of operational excellence.
• High level of comfort with financial oversight and budgetary tracking.
• Ability to be calm under pressure especially in difficult conversations with parents and staff.
• Excellent organizational verbal and written communication skills.
• Excellent computer skills including Microsoft Word Microsoft Powerpoint and Microsoft Excel.
• Desire to continuously learn and increase effectiveness as a professional.

Preferred

• Masters of Business Administration Masters of Education or similar degree.
• Minimum 3 years of fulltime teaching experience and/or project management experience.
• Fluency in Spanish.
• Experience working in the high school charter school environment.

Additional Information :

Total Rewards

KIPP NC Director of Operations Salary Scale

Salary is based on the geography in which you work and your years of relevant experience (YORE).

But our commitment to compensation is not just salarybased. KIPP NC offers bestinclass benefits including:

• All the supplies you need to do your job well including a laptop and a highspeed internet connection at each of our schools
• Medical vision and dental plans that cover a lot with little out of your paycheck
• A platinumrated 403b retirement program with an employer match that rivals those in the private sector
• Extensive professional development and support for your chosen role
• Generous time off that includes 27 holidays a year (including a week off at Thanksgiving Winter Break Spring Break and Juneteenth) 17 PTO days for your first three years of service that rollover and 6 sick days with the option to apply for extended sick leave if needed.

Learn more about our commitment to offering the highest salaries and the best benefits in the state at !

KIPP North Carolina does not and shall not discriminate on the race color religion creed national or ethnic origin age sex gender identity sexual orientation marital or parental status disability source of income or status as a veteran in any of its activities or operations.