Content Specialist Help Center 100 Remote in Barcelona
Content Specialist Help Center 100 Remote in Barcelona
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Job Description
Role Overview:
We are looking for a highly organized and detailedoriented Content Specialist to join our Global Operations team. In this role you will be responsible for managing the structure and organization of the Help Center content ensuring users can easily find the information they need. You will work closely with crossfunctional teams to create optimize and maintain content that enhances the user experience and supports our customers.
Key Responsibilities:
Content creation: Developing highquality engaging content across various formats and platforms. Writing clear concise and engaging copy that reflects the companys brand and tone of voice.
Content Management: Oversee the planning structure and organization of the Help Center content to ensure clarity accessibility and consistency.
User Experience: Ensure that Help Center users can easily navigate and find the information they need improving their overall experience with our platform.
Content Planning: Develop a content strategy that aligns with business goals ensuring the Help Center remains uptodate and relevant to our users needs.
Collaboration: as a part of the Global Operations Team (Customer Care) you will work with the product teams and other stakeholders to gather input feedback and insights to continuously improve Help Center content.
Content Optimization: Regularly review and update content to reflect new features services or updates in a clear and understandable manner.
- DataDriven Decisions: Use datadriven insights to optimize content performance track engagement and identify opportunities for improvement.
Qualifications :
- Proven experience in content strategy or content management preferably within a SaaS or digital platform environment.
Strong organizational and project management skills.
Ability to simplify complex information and present it in a userfriendly way.
Experience with content management systems (CMS) Salesforce and help desk software is a plus.
Experience with creating and managing multichannel content strategies.
Have excellent communication skills both written and verbal with a keen eye for detail.
Analytical skills to evaluate content performance and user engagement.
Comfortable working crossfunctionally and balancing multiple projects simultaneously.
- We work in a global environment advanced English proficiency is required (C1 level).
Additional Information :
Logistics:
In this role you will be reporting to Telmo Alves our Global Head Customer Care.
The process:
30 min intro call with Ashleigh DocPlanner TA Partner
45 min conversation with Telmo and Cinthia to give you more insight into DocPlanner the team and to get to know you better
Business exercise with Telmo and Cinthia to better understand your skills and experiences based on a few days preparation time.
Final Q & A session (if required).
- Offer (subject to references).
Were excited to hear from you soon!
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
