Business Account Coordinator - 12month FTC
Business Account Coordinator - 12month FTC
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Job Description
The Business Account Coordinator will be responsible for providing an endtoend service to all customers through the processing of sales orders from receipt to dispatch and liaise with customers at all stages to maintain agreed service levels. You will be also responsible for ensuring that links between Customer Services and those responsible for production planning warehousing distribution and invoicing are effective and ensure that customers receive a professional and quality service and that the Company maintains efficient and profitable trading.
Responsibilities
- Order acknowledgement to be sent to the customer detailing approximate despatch date as Sales orders are entered onto the system within 4 business hours of receipt.
- To process all EDI orders within two business hours of receipt.
- Information concerning special requirements is identified and entered onto orders.
- Communicate clearly with 3PL customer services team to ensure a smooth transition from warehouse to customer.
- Identify and analyse any problems (e.g. shortages or queries on despatch notes) and notify the customer services team leader where appropriate).
- Maintain and develop existing and new customers through individual account support working collaboratively with key internal departments to deliver a bestinclass experience.
- Work alongside internal departments to communicate production challenges technical and packaging changes such as pack changes as required.
- Deal with customer complaints and where required provide relevant information to the relevant department.
- Telephone calls to the department are dealt with efficiently and professionally and passed to the appropriate member of the team.
- To assist other members of the team to ensure the sales order process function operates efficiently.
- Onboard new customers implementing correct policies and procedures to ensure seamless integration into businessasusual service.
- Drive continuous improvement in the CS team daily processes through embracing new ways of working and giving regular feedback.
- Assist with business KPI Reporting.
- Daily liaison with external customers and internal stakeholders.
Qualifications :
Experience and Skills required:
- Customer service experience and ability to Build strong customer relationships and delivering customercentric solutions
- IT experience (ERPs Microsoft)
- Experience of working in FMCG or within food manufacturing
- Ability to make good and timely decisions that keep the organisation moving forward
- Ability to focus on the desire to set challenging goals focusing effort on the goals and meeting or exceeding them
- Be organised in your workflow deadlines are met
- Effectively communicate well across all
- Positive work attitude
- Ability to problem solve
- Team player
- Relationship builder
- Embraces change
Additional Information :
What we offer you in return:
- 25 days Bank Holidays
- Matched pension scheme
- Death in service
- Cycle to work scheme
- Canteen accessibility
- Retailer discount platform
- Staff discount
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
