Business Administrator- Diagnostic Services
Business Administrator- Diagnostic Services
Posted on :
31-01-2025
Employer Active
1 Vacancy
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Job Description
Job Purpose:
Administrative Support:
- Manage schedules appointments and meetings for department staff.
- Prepare and distribute meeting agendas minutes and other relevant documentation.
- Handle incoming calls and emails responding to inquiries and directing them appropriately.
- Maintain accurate records and documentation including patient records service logs and inventory records.
- Prepare reports and presentations as required.
Operational Support:
- Assist with the daytoday operations of the diagnostic services department.
- Coordinate with other departments within the health facility to ensure smooth service delivery.
- Manage inventory of supplies and equipment for the department.
- Assist with the procurement of supplies and equipment as needed.
- Maintain a clean and organized work environment.
Customer Service:
- Provide excellent customer service to patients visitors and other stakeholders.
- Address patient inquiries and concerns promptly and professionally.
- Assist patients with scheduling appointments and navigating the diagnostic services process.
- Ensure a positive and welcoming experience for all patients.
- Always maintain confidentiality of patient information.
Qualifications :
Educational Requirements:
- Bachelors degree in business administration Healthcare Administration or a related field is preferred.
Professional Requirements:
- Certification in Medical Office Administration or a related field is a plus.
Experience Requirements:
- 2 years of experience in an administrative or customer service role preferably in a healthcare setting.
Knowledge Requirements:
- Basic understanding of medical terminology.
- Knowledge of healthcare regulations and best practices.
- Familiarity with medical office procedures and protocols.
- Knowledge of customer service principles and techniques.
- Basic understanding of office equipment and software.
Skill Requirements:
- Excellent written and verbal communication skills. Strong interpersonal and customer service skills.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and other relevant software applications.
- Accuracy and speed in data entry and data management.
- Excellent customer service orientation with the ability to handle patient inquiries and concerns professionally and empathetically.
Personal Abilities:
- Ability to empathize with patients and their families.
- Shares the AMCEs vision.
- Meticulous attention to detail in all aspects of patient care.
- Ability to manage stress and work under pressure.
- Ability to adapt to changing circumstances and unexpected challenges.
- Commitment to continuous learning and professional development.
- Proactive and resultsoriented approach to work.
- Strong teamwork and collaboration skills.
- Ability to maintain confidentiality of patient information.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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