MID LEVEL APLICATION SUPORT ANALYST 29741- VAGA AFIRMATIVA PARA PESSOAS COM DEFICIENCIA
MID LEVEL APLICATION SUPORT ANALYST 29741- VAGA AFIRMATIVA PARA PESSOAS COM DEFICIENCIA
Posted on :
05-02-2025
Employer Active
1 Vacancy
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Job Description
Main responsibilities:
- Provide 24/7 support for workload automation applications ensuring uninterrupted service and timely issue resolution.
- Provide 2nd level application support for customer reported issues and requests.
- Perform troubleshooting to resolve reported issues and requests based on KPIs and document the solutions to enrich reusable solution database.
- Performs daily operational tasks including monitoring trouble shooting error corrections and etc.
- Drive operational excellence by implementing continuous improvement according to industry best practices.
- Coordinate with various application teams to troubleshoot and resolve issues promptly.
- Handle support queries from customers ensuring timely and accurate responses.
- Escalate issues to appropriate teams as needed and track them through to resolution.
- Utilize BMC Remedy SMT for ticket handling and query management.
- Ensure adherence to SLAs quality standards and delivery timelines.
- Collaborate effectively with global teams and flexibility for 24/7 support requirements rotational Schedule.
Qualifications :
- Complete Higher Education in Computer Science (Analysis Science or Engineering)
- Experience in IT systems support or related fields is a plus
- Basic understanding and experience with workload automation applications is
- advantageous
- Familiarity with ITIL service management processes is a plus
- Excellent oral and written communication skills.
- Ability to work well within a team and across global teams.
- Strong problemsolving and analytical abilities.
- Detailoriented with a focus on delivering quality support services.
- Ability to manage workload effectively in a fastpaced dynamic environment.
- Basic understating on what is SAP Windows & Unix server
- Good analytical and troubleshooting skills to resolve issues.
- Work experience in incident management support tool like BMC RemedyService Now.
- English Fluent
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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