B2B Customer Care Specialist
B2B Customer Care Specialist
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Job Description
We currently have an exciting opportunity for a Customer Care Specialist to join our Customer Care
Team based in Barcelona Spain.
Working in collaboration with the Customer Care Manager you will assist in the operation of the
Customer Care Team responsible for admissions and service functions for Alpadia Adult and Junior
programs. You will be working with study abroad agencies in close cooperation
with Student Support Officers and Camp Managers based in each school.
Your main tasks will be:
- Admissions for study abroad agencies.
- Processing bookings.
- Supporting our customers about any enquiry they could have before their arrival at school.
- Obtaining all necessary student prearrival information such as parental consent forms travel
- details payment etc.
- Entering student information onto booking system.
- Confirm bookings quickly and accurately.
- Deliver high quality services and administrative support either to direct clients or agents.
- Check availability for summer camps and adult schools.
- Send invoices and follow up payments.
- Collaborate with other Customer Care Specialists to assist them where required.
Qualifications :
- Desired Skills Experience & Requirements:
- NIE & social Security number processes and active
- Based in Barcelona.
- Experience in Customer Service and/or Admissions in travel & tourism industry or in language education industry.
- Professional knowledge of Microsoft Office.
- English essential other languages a plus.
- Outstanding organisational skills.
- Excellent written & verbal communication.
- Positive thinker & flexibility.
- Sales & Service oriented
Personal Characteristics
- Outstanding organisational skills.
- Demonstrate attention to detail.
- Excellent written & verbal communication.
- Ability to work within a complex procedural framework.
- Cultural sensibility.
- Passion for Customer Service.
- Ability to prioritise effectively and to work to tight deadlines.
- Ability to remain calm under pressure.
- Experience of dealing with high volume complex communications.
- Ability to handle customer complaints and issues in a diplomatic and sensitive manner.
Additional Information :
What we offer you
- Creative and rewarding work
- Ticket restaurant
- Discount on private medical insurance
- Half day off on your birthday
- Unlimited tea & coffee
- Free breakfast on Mondays Free Fruits on Thursdays!
- A stimulating and dynamic work environment
- Free languages courses abroad
Contract:Permanent contract
Activity rate :100%
Salary:Gross salary cheque gourmet card bonus
Place of work:Barcelona Spain
Start date: February 2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
