Hostess
Hostess
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Job Description
We are seeking a friendly and professional Hostess to join our team in Nairobi Kenya. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
- Greet and welcome guests in a warm and professional manner
- Manage reservations and seating arrangements efficiently
- Escort guests to their tables and provide menus
- Maintain an organized and clean reception area
- Coordinate with wait staff to ensure smooth service flow
- Handle customer inquiries and special requests promptly
- Assist in maintaining the overall appearance and cleanliness of the restaurant
- Manage waiting lists during peak hours
- Communicate effectively with kitchen and bar staff
- Promote special offers or menu items as directed by management
- Handle cash and credit card transactions when required
- Assist with coat check services if applicable
Qualifications :
- High school diploma or equivalent
- Minimum of 2 years experience in a similar role within the hospitality industry
- Fluency in English; knowledge of Swahili or other local languages is a plus
- Strong communication and interpersonal skills
- Excellent customer service orientation
- Basic knowledge of restaurant operations and dining etiquette
- Ability to work in a fastpaced environment
- Proficiency in handling reservations systems and pointofsale software
- Wellgroomed appearance and a positive attitude
- Flexibility to work various shifts including evenings weekends and holidays
- Physical stamina to stand for extended periods
- Strong multitasking and organizational skills
- Ability to remain calm and professional under pressure
Additional Information :
Your team and working environment:
- At Accor we are Heartists! Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists
- Every day we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding!
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
