Technology Consultant
Technology Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Technology Consultant
Contract Period: 6 Months
Work Location: Coppell Texas USA 75019
Work Hours: 08:3017:30
Key Responsibilities
System Administration and Technical Support:
- Perform routine system maintenance and oversee upgrade rollouts to ensure reliability and optimal performance.
- Manage user accounts permissions and profiles while addressing technical issues promptly.
- Maintain and update dashboards for accurate and actionable data visualization.
- Monitor system data and performance metrics identifying trends and addressing anomalies proactively.
Carrier Support:
- Communicate with Logistics Carrier to identify the issue and troubleshoot
Data Integration:
- Ensure the data is integrated accurately between all relevant systems (Samsung Internal 3rd Party Solutions )
Business Analysis:
- Collaborate with stakeholders to identify business needs and translate them into system requirements.
- Conduct thorough analyses of existing processes recommending best practices
- Facilitate master data management and governance ensuring data integrity and accuracy.
User Support and Training:
- Train new users on system tools protocols and best practices to ensure seamless adoption.
- Administer and analyze Net Promoter Score (NPS) surveys leveraging insights for service improvements.
- Serve as a liaison for carrierrelated technical issues ensuring effective communication and resolution.
Strategic Contributions:
- Develop comprehensive reports and dashboards to support decisionmaking processes.
- Drive innovation by identifying opportunities for automation efficiency and costsaving measures.
- Partner with crossfunctional teams to deliver scalable and sustainable solutions.
Qualifications:
- Required Logistics Business Support Experience (5 years)
- Required Logistics Management Application (5 years DispatchTrack is huge )
- Proven experience in business analysis system administration or related technical support roles. (5 years)
- Prefer to Korean Speaking as an 2nd Language
- Strong analytical skills and the ability to translate business requirements into actionable technical solutions.
- Excellent communication collaboration and training skills.
- Familiarity with data monitoring tools and survey platforms is a plus.
- Strong project management and prioritization abilities.
Employment Type
Full Time
