Cisco UCCE Engineer

We are seeking an experienced Cisco UCCE Engineer to join our dynamic team. The ideal candidate will possess a strong background in Cisco Unified Contact Center Enterprise (UCCE) solutions with expertise in IVR development with Cisco Voice Portal (CVP)

Responsibilities:

• Developing and maintaining IVR applications using Cisco CVP.
• Designing and implementing selfservice solutions using Cisco Call Studio and CVP custom elements.
• Implementing backend integrations using Java REST APIs OAuth2 XML Web Services and MS SQL Server.
• Providing integration of CVP IVR applications with UCCE Routing Scripts DNIS CTI Variables and Finesse Agent Desktop.
• Troubleshooting and optimizing IVR performance to ensure high availability and reliability.

Qualifications :

• 4 years of experience in developing critical customerfacing applications in DTMF IVR using Cisco CVP VXML Server.
• 4 years of Java development experience particularly in building CVP selfservice applications.
• Indepth knowledge of Cisco Call Studio CVP custom elements Call Studio GUI and Apache Tomcat.
• Experience in Java development with client backend integrations (HTTP REST APIs OAuth2 XML Web Services MS SQL Server).
• Knowledge of UCCE/ICM including integration of CVP IVR applications with UCCE routing scripts DNIS queuing to skill groups CTI variables and Finesse Agent Desktop.
• Strong problemsolving skills and the ability to work in an Agile development environment.
• Bachelors degree in Computer Science Information Technology or a related field.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% yearoveryear revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime