Technical Support Engineer
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4-5years
5000 - 7500
1 Vacancy
Job Description
Key Responsibilities
- Act as the primary point of contact for VIP customers ensuring their needs are met and their expectations are exceeded.
- Build and maintain strong trusted relationships with key clients to foster longterm partnerships.
- Understand customer business objectives and provide tailored solutions to meet their specific requirements.
- Provide technical expertise on fleet management systems GPS tracking devices and related components.
- Troubleshoot and resolve technical issues related to hardware software and system integration.
- Guide customers through the installation configuration and optimization of our products and services.
- Collaborate with internal teams (e.g. sales engineering and operations) to ensure seamless delivery of services.
- Gather and document customer feedback to drive product and service improvements.
- Proactively identify opportunities to expand services or upsell based on customer needs.
- Conduct training sessions for customers on the use of fleet management systems and GPS tracking tools.
- Create technical documentation FAQs and guides to support customer selfservice.
- Bachelor s degree in Engineering Information Technology Business Administration or a related field.
- Proven experience in account management technical support or a similar role preferably in the technology telematics or automotive industry.
- Strong technical knowledge of GPS tracking systems fleet management software and related hardware.
- Excellent communication and interpersonal skills with the ability to explain technical concepts to nontechnical audiences.
- Problemsolving mindset with a focus on delivering exceptional customer service.
- Proficiency in CRM software and other relevant tools.
- Experience in the vehicle tracking or fleet management industry.
- Knowledge of telematics and IoT (Internet of Things) technologies.
- Familiarity with installation processes for GPS tracking devices and related components.
- Multilingual abilities (if applicable to your customer base).
Employment Type
Full Time
