IT Service Management Consultant Continuous Improvement fmd
IT Service Management Consultant Continuous Improvement fmd
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Salary Not Disclosed
1 Vacancy
Job Description
Axpos Group IT is transforming adopting agile methods and insourcing key services. As an IT Service Management Consultant youll be the goto expert for improving IT service delivery. Youll shape ITSM processes support process owners and drive automation initiatives. Join us in optimizing Axpos IT capabilities.
What you will do:
- Develop implement and maintain ITSM processes based on best practices (ITIL SAFe).
- Ensure IT services align with business needs and provide organizational value.
- Identify process improvement areas and streamline IT service delivery.
- Implement and oversee continual service improvement initiatives.
- Define and implement IT Service Management training and reporting (KPIs dashboards).
What you bring & who you are:
- ITIL Managing Professional or ITIL Strategic Leader certification.
- 5 years of experience in IT Service Management.
- Knowledge of ITSM tools (Jira Service Management Power BI a plus).
- Strong analytical problemsolving and stakeholder management skills.
- Fluent in German and English; Spanish is a plus.
About the team:
Youll be part of the IT Transformation & Customer Success team collaborating with service management procurement and finance. Together we design implement and optimize ITSM processes ensuring efficiency and automation in Axpos IT landscape. If youre passionate about continuous improvement and digital transformation youll thrive here.
Employment Type
Full Time
