Store Director Houston
Store Director Houston
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Salary Not Disclosed
1 Vacancy
Job Description
De Beers Jewellers is seeking an energetic and motivated individual to join our team as a Store Director in Houston. This role requires a dynamic ambassador for our brand and a role model for our staff. The Store Director will have an exceptional understanding of the luxury market as well as the ability to simultaneously manage sales staff and inventory whilst maintaining the highest levels of customer service. The Store Director will employ astute business acumen to drives sales and operational success.
Sales Management
- Act as a role model by playing an active role selling to customers on the shop floor.
- Continuously motivate team members to meet assigned targets and KPIs reviewing progress regularly.
- Develop strong relationships with VIP and high net worth clients facilitating private viewings when appropriate.
- Work with the Managing Director to establish regular action plans implementing them to develop sales for each product category with both local and tourist clientele.
- Ensure CRM activities are maintained and well used.
- Implement instore marketing and promotional activities.
Staff Management
- Encourage motivate and support team members to achieve sales goals coaching as necessary to ensure excellent levels of customer service are maintained at all times.
- Ensure day to day staff management (rotas working hours sickness etc.) are carried out in accordance with company policies.
- Coach team members to ensure continual development (including relevant gemmological/product knowledge) providing training and feedback both 1:1 and through team meetings.
- Promote and maintain harmonious relations between team members.
Inventory Management
- Ensure highest standards of inventory accuracy.
- Review merchandise assortment on a regular basis planning and taking necessary steps to optimise stock level and stock mix to reflect sales buying trends and customer demands.
- Instruct and supervise team members in the correct execution of all company operating procedures including merchandise receipt pricing counts and sales.
Customer Service
- Foster a pleasant and welcoming atmosphere in the store to provide an excellent shopping experience.
- Ensure that team members have the proper skills to handle complex customer service issues i.e. product/diamond knowledge dissatisfied customers returns defective merchandise repairs.
Administration store visuals and brand representation
- Execute all procedures and processes as set out in the store operating manual.
- Complete daily sales reports monthly sales flash and store reports in a timely manner.
- Support all security measures to ensure staff and stock integrity are maintained.
- Maintain the highest standard of housekeeping both on and off the sales floor at all times respecting guidance provided by the Visual Merchandising team.
- Ensure presentation of products and displays always reflect the brands spirit of excellence.
- Use networks to maintain an awareness of competitors trading activities and its impact on our sales.
The salary range for the position is $100 $110K USD per year. Fulltime.
Qualifications :
Working Experience & Education Requirements
- Significant and demonstrable previous experience in a managerial role;
- Experience of working in a department store environment is essential;
- Strong knowledge of the luxury retail industry (jewellery experience preferred);
- An inherent interest in and knowledge of the jewellery industry is essential;
- A proven record of delivering sales results;
- Degree qualified;
- GIA qualification would be an advantage;
- Fluent spoken and written English; and
- Additional languages would be an advantage.
Competency Requirements
- Results oriented with strong business and commercial acumen
- Strong selling ability with confidence in influencing
- Capable of analysing organising and planning
- Presentable creative diplomatic and detail oriented
- A strong team motivator and developer
- Energetic and dynamic with an entrepreneurial spirit
Computer skills
- Microsoft Office (Outlook Excel Word and PowerPoint)
- Knowledge and experience of POS systems
Additional Information :
Safety
Safety first is a way of life for us. We are unconditional about the safety health and wellbeing of our colleagues at work and at home and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people who are at the heart of our business. Our high performing teams take accountability for their own and others actions work collaboratively and always show care and respect.
Equity Diversity & Inclusion (EDI)
As a global #HeForShe Thematic ChampionDe Beers is committed to promoting an equitable inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Please inform us should there be any special requirements that should be considered as part of your application.
Building Forever
Sustainability is at the heart of our decisionmaking it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver longterm value to our communities and partners. This shapes how we protect our social and environmental license to operate build a longterm legacy in our host communities and earn consumers trust in our diamonds that they can wear with pride.
Referrals
Referral incentive applicable: This opportunity is open to a paid referral incentive according to the Employee Referral Policy (HRM.AD.21.00). Referral incentives are applicable to De Beers Group internal employees only.
Background Checks
Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
