Senior Software Engineer-Developer Relations
Senior Software Engineer-Developer Relations
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Job Description
As a Developer Relations Engineer at Freshworks you will play a pivotal role in bridging the gap between our Developer Platform and the global developer community. You will lead efforts to foster strong relationships with developers understand their needs and advocate for them within Freshworks. Your goal will be to empower developers to build successful applications using our platform driving engagement and adoption.
Key Responsibilities:
Community Engagement:
Act as the primary point of contact for developers using the Freshworks Developer Platform.
Build and nurture a vibrant developer community through forums social media events and meetups.
Create and deliver presentations webinars and tutorials to educate and inspire developers.
Content Creation:
Develop comprehensive documentation sample code SDKs and APIs to assist developers in using the Freshworks Developer Platform.
Write blog posts technical articles and whitepapers that highlight best practices and innovative uses of the platform.
Advocacy:
Advocate for developers needs within Freshworks providing feedback to product and engineering teams to improve the developer experience.
Influence the product roadmap by articulating developer pain points and feature requests.
Technical Support:
Provide highlevel technical support and troubleshooting for developers using the platform.
Collaborate with support and engineering teams to resolve complex technical issues.
Event Management:
Plan and execute developerfocused events such as hackathons workshops and conferences.
Represent Freshworks at industry events building relationships with developers partners and thought leaders.
Qualifications :
Bachelors or Masters degree in Computer Science Engineering or a related field.
35 years of experience in software development with a strong understanding of APIs SDKs and developer tools.
Proven experience in a developer relations evangelism or advocacy role.
Exceptional communication and presentation skills both written and verbal.
Strong technical writing skills with the ability to create clear and concise documentation.
Experience organizing and speaking at developer conferences and events.
Passionate about building communities and engaging with developers.
Ability to work independently and as part of a team in a fastpaced environment.
Willingness to travel for events and meetups as required.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
