Lead - Business Analyst
Lead - Business Analyst
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Job Description
Working as a part of the Revenue Operations team the role requires you to work closely with senior leadership product sales marketing and customer success functions to help them make datadriven decisions.
Roles & Responsibilities:
- You drive solutions with the Operations Tools Insights and Enablement teams to optimize the companys ability to generate more revenue and improve customer retention.
- The core focus is on high priority sales initiatives including business process architecture org structure goal/quota setting sales incentive design market segmentation and strategic planning.
- Develop and implement regular reporting of key performance metrics including forecasting funnel metrics and pipeline management.
- Design implement and manage sales forecasting planning and budgeting processes in collaboration with Finance. Establish high levels of quality accuracy and process consistency.
- Create maintain and present documentation including rules of engagement pricing and process maps to ensure adherence to internal policies.
- Proactively define and execute projects spanning systems data management process automation data validation lead generation and process and tooling implementation.
- Managing stakeholder communication across multiple lines of business on operational milestones process changes and escalations.
- Continue to push stakeholders to think big in developing or redesign processes and systems that can create transformational business impact
Additional Information :
- 8 years of work experience
- MBA from a toptier college; Or a bachelors degree from a toptier university with highly relevant work experience.
- Strong data background with the ability to quickly find insights to drive business outcome.
- Track record of developing and managing complex projects with multiple stakeholders successfully.
- Ability to work on data and make key choice based on the business context.
- Work experience in the internet software and SaaS industries is a plus.
- Detailoriented with strong project management and organizational skills but comfortable with ambiguity and adept at solving problems creatively.
- Passion for technology and for pushing new concepts products and services.
- A strong bias toward collaboration and ability to work effectively in a crossfunctional & dispersed team.
- Positive attitude selfstarter and high emotional intelligence (EQ).
- Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders.
- Familiarity with database technologies and tools (SQL/R/SAS/JMP etc.) data transformation and processing. Prior experience in data modelling advanced Excel is preferred.
- Experience with a visualization tool such as Tableau Spotfire Power BI Sisense etc.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
