Client Service Representative

The Client Services Representative receives sufficient authority from and is accountable to the Lab Supervisor or appointed designate for the successful completion of assigned duties and responsibilities and has the authority to take action necessary to carry out the duties and responsibilities of this position and to identify the occurrence of departures from the quality system or from the procedures for performing tests and/or calibrations so long as such action does not deviate from established company guidelines is consistent with sound business judgment and follows the practices of the laboratory.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Serve as project manager for clients samples keeping clients informed of status and TAT and lab informed of client requirements
• Balance client needs and satisfaction with internal laboratory requirements for project success (act as advocate to both) and ensures that information is distributed to all who need it
• Obtains necessary information for quote preparation Audits and sample paperwork at required times
• Schedules coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed
• Assess client satisfaction by entering client concerns and complaints into the complaint management system; works with Laboratory Management to assist with resolution
• Maintain supply inventory and verify invoices are correct
• Assist in management of invoices for supplies and client billing. (Both internal and external)
• Responsible for managing outsourced samples with partner Eurofins laboratories to ensure timely COA release for clients
• Preparing samples to be sent to sister labs or other contract labs for subcontracted work
• Responsible for processing online electronic orders from clients and sister labs
• Works with external and/or internal courier services to ensure timely arrival and delivery of samples
• Assists in coordinating logistics of courier routes when needed
• Understand and follow Quality System documents relevant to responsibilities e.g. Quality Manual SOPPs and Methods
• Registration of incoming samples maintaining a neat and accurate record system of work performed on a daily basis and as needed for quality control tests or regulatory purposes
• Enter the sample data into Eurofins labware management system in a timely and accurate manner
• Assist in completing laboratory testing on all incoming samples in an accurate efficient and timely manner; ensure sample turnaround time goals are met or exceeded (as needed)
• Adhere to appropriate quality measures to meet or exceed the standards set by government regulatory and company requirements relevant to assigned duties. Adhere to all health safety and environmental regulations relative to assigned analytical work; maintain and assist others in maintaining a clean safe work environment. Identify process difficulties and report these together with proposed solutions to supervisor
• Maintain cooperative working relationships with all company employees. Communicate professionally timely and clearly to coworkers. This includes intra and inter departmental employees
• Promote the company image through the exercising of sound and ethical business practices as related to the public and our customers
• Continually strive to improve the quality of work we provide to our clients through existing and new technologies
• Perform other related duties as assigned including appropriate aseptic preparation and processing of samples and associated process controls
• Assist in maintaining a safe and clean laboratory; clean work area and glassware used in analyses; dispose of hazardous wastes according to established procedures as needed
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Qualifications :

• High School Diploma
• Associates Degree in science preferred or equivalent
• Excellent interpersonal and organizational skills.
• Excellent communication skills.
• Ability to type 4045 wpm
• Willing and able to work overtime weekends and occasional holidays

Additional Information :

Schedule:

• MondayFriday 9:00am5:30pm

What we offer:

• Excellent full time benefits including comprehensive medical coverage dental and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.

Remote Work :

No

Employment Type :

Fulltime