Product Manager CRM
Product Manager CRM
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Job Description
Acumatica is looking for a Product Manager CRM with expertise in ERP and CRM software. The product manager will help our business customers drive sales using marketing and sales force automation tools and streamline support processes using case management. The product manager will apply their knowledge to increase the usability of existing solutions and launch new customerdemanded features.
The CRM Product Manager will help manage the product roadmap and gather feedback by working with Acumatica customers support sales developers and external ISVs. After speaking with stakeholders the Product Manager will prepare requirements documents to inform developers of changes.
What the job entails:
Product Planning
- Manage the product roadmap from planning to tactical activities.
- Speak with customers and partners as well as internal teams to understand how our tools are used to meet realworld scenarios.
- Create maintain and present external product roadmaps.
- Document benefits of planned features and ensure senior management is presented with the information necessary to make informed decisions.
Product Launch Readiness
- Execute new product release activities and coordination across the entire organization.
- Review functional design documents and work with the development team with its associated project development plan/schedule.
- Document new features and communicate the benefits to partners and customers through videos data sheets presentations battle cards and more.
- Identify early adopters and manage the beta release process.
- Review documentation and training materials and provide feedback and guidance to Education teams.
- Review output of the Quality Assurance group to ensure the needs of customers prospects partners and markets are built and delivered to a high level of satisfaction.
- Train internal support and services teams on new product capabilities.
Program Management
- Prepare and monitor quality metrics and drive improvements as needed.
- Document and present conceptual ideas and design rationale.
- Ensure sales and partners are conducting proper discovery and analysis of customer projects to mitigate risk and achieve successful deployments.
Customer Success and Support
- Become the reporting document management data visualization search and other tools subject matter expert.
- Resolve escalations from the support customer success and implementation teams.
- Work with support to identify knowledgebase topics and assist with writing articles.
Qualifications :
- You have ERP and CRM business application software experience.
- You have product management development and delivery experience with Customer Relationship Management software.
- You enjoy spending time in the market to understand how sales marketing and support teams use CRM software to improve their effectiveness.
- You possess a blend of business and technical savvy
- You are detail oriented and organized with strong decision making and timemanagement skills
- You have large company experience that you would like to apply to a smaller team.
- You know how to build an action plan lay out goals strategies tactics and timelines.
- You are selfdriven and realistic about your goals.
Additional Information :
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
