Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Service representative
Duration: 07 Months
Location: Carol Steam IL 60188
Requirements:
What Youll Do:
- Provide frontline support to customers addressing inquiries resolving issues and ensuring a positive customer experience.
Functions:
- Respond promptly to customer inquiries via phone email or chat in a professional and courteous manner.
- Identify and assess customer needs providing accurate and helpful information or solutions.
- Process orders returns and exchanges accurately and efficiently.
- Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support.
- Maintain customer records and documentation accurately in the system.
- Follow up with customers to ensure resolution of issues and satisfaction with the resolution.
- Stay updated on product features pricing promotions and company policies to provide accurate information to customers.
- Collaborate with other departments such as sales marketing and operations to address customer inquiries.
Employment Type
Full Time
