ServiceNow Architect
ServiceNow Architect
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Job Description
About Alphanext
Welcome to Alphanext a leading provider of talent solutions headquartered in London with operational bases in Pune and Indore. With a strong focus on the global technology community we are dedicated to connecting exceptional talent with innovative organizations around the world.
Overview:
We are seeking a seasoned ServiceNow Architect to lead the design implementation and optimization of ServiceNow solutions with a strong focus on HRSD ITSM and integrations. The ideal candidate will possess deep expertise in ServiceNow platform capabilities including Integration Hub Flow Designer App Engine and workflows. This role demands both technical proficiency and leadership in delivering scalable and reliable ServiceNow solutions that meet diverse enterprise needs.
Key Responsibilities:
- Lead endtoend architecture and implementation of ServiceNow HRSD ITSM and related modules.
- Design and optimize workflows integrations and solutions using ServiceNow Integration Hub and Flow Designer.
- Develop and implement custom applications using the App Engine to address specific business needs.
- Configure integration connections using REST SOAP JDBC FTP and other protocols leveraging outofthebox and custom spokes as required.
- Oversee the development and customization of Employee Service Portals within HRSD ensuring alignment with user needs.
- Manage complex workflows including HR lifecycle events and integrate with thirdparty systems like Azure AD Okta and Workday.
- Ensure compliance with security protocols including OAuth 2.0 JWT and API key management.
- Collaborate with business analysts developers and stakeholders to define requirements and translate them into technical solutions.
- Provide postimplementation support troubleshoot issues and implement enhancements for ongoing optimization.
- Establish coding standards best practices and documentation for workflows configurations and integration designs.
- Research and recommend new functionalities to deliver business value.
Required Skills & Experience:
- Experience:
- Minimum 8 years on the ServiceNow platform with significant handson expertise in HRSD ITSM CSM GRC and integrations.
- Proven track record of managing ServiceNow upgrades for complex and customerspecific instances.
- Technical Expertise:
- Strong experience in Integration Hub Flow Designer and scripting (JavaScript JSON XML).
- Proficiency in REST APIs SOAP APIs and web service protocols.
- Deep knowledge of HRSD plugins (e.g. HR Core HR Integrations Lifecycle Events).
- Handson experience in CMDB Asset Management and Discovery.
- Extensive experience with Business Rules Script Includes UI Actions and Scheduled Jobs.
- Skilled in creating import sets transform maps and ensuring data integrity.
- Security:
- Strong understanding of OAuth 2.0 JWT and related security frameworks.
- Certifications:
- ServiceNow Certified Implementation Specialist (CIS) ITSM HRSD Integration Hub.
- CAD (Certified Application Developer) is a plus.
Preferred Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field.
- Demonstrated ability to lead largescale ServiceNow HR implementations and manage crossfunctional teams.
- Expertise in AngularJS for Employee Service Portal customization.
- Familiarity with other enterprise systems like SAP Workday and Oracle.
Attributes & Soft Skills:
- Strong leadership and team management skills with the ability to set and control customer expectations.
- Analytical mindset for requirement gathering effort estimation and technical documentation.
- Excellent communication skills to train internal teams and liaise with stakeholders.
ITOM,SERVICENOW,Technical Architecture,HRSD
Employment Type
Full Time
