Field Technician
Field Technician
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Job Description
Role: Field Technician
Locaiton: Saint Paul MN
Job Type: W2
Job Description:
The Field Technician is primarily responsible for completing walk through energy efficiency assessments the installation of energy efficiency equipment and products and for deepening customer awareness of and participation in rebate programs and the Utilitys energy efficiency program. They are also responsible for responding to general customer inquiries regarding utility services they receive and for directing the customer to the appropriate contact at the utility company.
Duties and Responsibilities:
- Deliver professional highquality services to utility customers.
- Complete walkthrough energy assessments of properties that identify key natural gas and electric saving opportunities (all living space basement attic and exterior perimeter of building).
- Install energy saving devices including energy efficiency lighting programmable thermostats and hot water saving devices.
- Build quick rapport with utility customers. Initiate conversations with customers regarding energy usage.
- Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates.
- Respond to general utility customer service inquiries and explain other energy rebate offerings and services to customers during home visit. This could include showing customers short videos on Utility company websites or helping them sign in to their utility account online.
- Assist Marketing team as directed in with participation in larger trade show and seminar events.
- Actively identify and recommend ways to improve program operations and delivery.
- Continuously drive improvements in quality customer satisfaction and productivity.
- Accurately complete and maintain all required paperwork records and documents etc.
- Follow and comply with all safety and work rules and regulations.
Basic Qualification:
- High School Diploma or equivalent.
- BPIcertification (preferred)
- Two years of related work experience in one of the following:
- Residential building construction
- Heating and Air Conditioning System install sales or service
- Other energy efficiency designations or certificates including:
- Advanced Home Energy Professional (HEP)
- Building Analyst
- Envelope Professional
- Residential Building Envelope Whole Hose Air Leakage Controller Installer
- Heating
- Air Conditioning and Heat Pump
- Air sealing and building insulation experience
- Ability to communicate effectively both verbally and in writing with customers clients and employees.
- Must be able to handle a wide work variety and work in a fastpaced environment.
- Must be a detailoriented organized selfstarter and have an ability to prioritize workload.
- Proficient in Microsoft Office specifically Word Excel and Outlook.
- Strong data entry skills in entering information in tracking systems/databases.
- Knowledge of mathematical concepts such as fractions percentages and ratios
Desired Qualification:
- Associate degree preferred.
Licenses & Certifications:
- Valid drivers license and reliable transportation.
Travel Requirements:
- Willingness to travel up to 75% of the time.
Physical Demands and Work Environment:
- Required to stand and walk for long periods of time; talk and hear; and ability to touch and handle tools and/or controls.
- Ability to work on step stools or 5foot high ladders to access attics or ceiling light fixtures.
- Ability to ascend and descend stairs.
- Ability to lift up to 40 pounds.
- Noise level is typically moderate.
- Employee could be exposed to fumes and/or airborne particles and risk of potential shock.
Employment Type
Full Time
