German-Speaking Customer Advisor - remote
German-Speaking Customer Advisor - remote
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Job Description
Job Title: Remote GermanSpeaking Customer Advisor
Location: Poland (Work from Home)
Language Requirements:
- German: C1 (strong B2 may also be considered)
- English: B2
Job Description:
We are looking for a motivated and customeroriented individual to join our team as a Remote GermanSpeaking Customer Advisor. In this role you will provide exceptional service and support to our Germanspeaking customers. Your responsibilities will include handling inbound and outbound calls as well as assisting customers through online communication channels. You will be helping customers with productrelated inquiries troubleshooting and resolving common issues to ensure their satisfaction.
This role is ideal for individuals who are fluent in both German and English with excellent communication skills and a passion for helping others. Prior customer service experience is advantageous but not essential.
Key Responsibilities:
- Deliver highquality customer service via inbound and outbound calls and other communication channels.
- Assist customers with inquiries related to products and services troubleshooting and resolving routine issues.
- Maintain accurate records of customer interactions and update customer details.
- Collaborate with team members to ensure seamless customer service operations.
- Adhere to company policies and procedures ensuring that all interactions meet the established service quality standards.
Requirements:
- German: C1 (strong B2 may be considered)
- English: B2
- Strong communication skills and a customerfocused mindset.
- Ability to work independently in a remote setting.
- Previous customer service experience is a plus but not required.
- Flexibility to work within available shifts (7:00 AM 11:00 PM Monday to Sunday). Night shifts may be required but are not mandatory.
What We Offer:
- Employment Contract (Labour contract)
- Opportunities for career growth and development
- Private medical care
- Group insurance program
- Sports and leisure benefits including a Multisport Card
- Social activities events and celebrations
- MyBenefit Cafeteria: Vouchers for shopping meals entertainment tickets and more
Employment Type
Full Time
