Help Desk Analyst - Law Enforcement
Help Desk Analyst - Law Enforcement
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1 Vacancy
Job Description
One of our clients is seeking an experienced Help Desk Analyst to provide customer support as part of an ongoing effort to improve communication with the public and enhance customer service. This role requires strong problemsolving abilities excellent communication skills and advanced computer proficiency. The analyst will work fulltime onsite at VSP Headquarters.
This position is responsible for:
- Providing technical and customer support via phone email and other communication channels.
- Becoming familiar with the organizations services to effectively assist customers.
- Answering inquiries from the public businesses government agencies and other stakeholders.
- Identifying root causes of problems analyzing available information and implementing solutions.
- Tracking incoming calls and documenting requests for assistance.
- Performing additional assigned duties as needed to support agency operations.
Knowledge Skills and Abilities
- Advanced computer skills aligning with the job responsibilities.
- Ability to multitask and determine the root cause of technical issues implementing appropriate solutions.
- Strong analytical skills with the ability to gather and interpret data reason logically and draw valid conclusions.
- Exceptional customer service and relationship management skills.
- Excellent verbal and written communication skills for professional interactions.
- Proficiency in Microsoft Office Suite including Word Excel PowerPoint Visio and Outlook.
Requirements
Required Skills & Experience
- Advanced computer skills 8 years
- Ability to multitask and resolve issues through root cause analysis 8 years
- Data gathering logical reasoning and problemsolving skills 8 years
- Customer relations and stakeholder communication 8 years
- Strong verbal and written communication abilities 8 years
- Proficiency in Microsoft Office products (Word Excel PowerPoint Visio Outlook) 8 years
Additional Information
- Work Location: Onsite 5 days per week.
- Interview Requirement: Candidates must attend an inperson interview.
- Local candidates are strongly preferred.
Benefits
We ensure transparency efficiency and career growth for our candidates by connecting them with impactful opportunities. Our commitment to fair compensation strong client relationships and career support makes us a trusted partner in the industry.
Qualifications: Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. Proven experience as an Enterprise Architect or in a similar role, with expertise in areas like cloud computing, data management, security, and integration. Strong understanding of industry frameworks (TOGAF, Zachman, etc.) and cloud platforms (AWS, Azure, or Google Cloud). Experience in designing architectures within complex IT environments and integrating legacy and modern systems. Proficiency in modeling and analysis tools, with the ability to communicate technical concepts to non-technical stakeholders. Certifications such as TOGAF, AWS Certified Solutions Architect, or Microsoft Certified: Azure Solutions Architect are highly desirable.
Employment Type
Full Time
