Responsibilities:
- Troubleshoots and assists employees with primary system and other business applications.
- Maintains/Recommends system or process improvements.
- Documents new and updates existing procedures common issues common solutions etc.
- Analyzes and corrects system errors.
- Works closely with external tech support to submit tracks and resolves tickets.
- Actively learns the systems operations processes capabilities and functionalities. Must take initiative to learn and acclimate quickly.
- Assists with system requests from Support Team based internationally
- Runs monthly reports
- Maintains entities in the system by adding/removing contacts or agents or other users adding/deactivating branches adding new Producers assigning Underwriters etc.)
- Develops and maintains effective relationships and open lines of communication with internal resources or lines of business (e.g. Underwriting Claims Accounting IT etc.)
- Maintains Security settings within the system.
- Assists in high priority requests with a sense of urgency.
- Maintains knowledge of and follows all company policies and procedures.
- New employee onboarding
- Perform other duties as assigned.
Required Skills/Qualifications
JOB REQUIREMENTS:
- BS in business science or other related discipline or equivalent combination of education and experience.
- Strong organizational and communication skills both written and verbal
- Problemsolving can do approach
- Minimum 1 years experience in related industry.
- Underwriting knowledge is a plus.
- Prior knowledge of commercial insurance coverages like CGL or other types of Liability (Excess Liquor etc.) Construction Hospitality etc. is a plus