Senior Technical Support Engineer SAP ECC Incident Management
Senior Technical Support Engineer SAP ECC Incident Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Maximal customer focus and technical support.
- Solving incidents and service requests according to the SLA.
- Root cause investigation of incidents plan improvements and implement the improvements.
- Advice customers regarding the use of Angles4SAP in combination with their SAPbased business processes
- Actively involved in reducing incidents.
- Administrate and prepare Angles software problems for the development team
Performance objectives:
- Customer satisfaction.
- Subsequent and initial response time
- Case quality
- Solve incidents and service requests according to the SLA.
- Work with the customer to understand their business cases and advice about which reporting can be used to support these processes
- Collect the business processes used by our customers and give feedback to the engineering team to improve the application to support these processes
Qualifications :
Education Requirements:
Level of Education: Education in IT on a high level
Years of experience: 3 years or more
- Bachelor/Scientific education level
- Knowledge about SAP ECC in logistic modules
- Reporting experience (e.g. SQL or BI/BW)
- Good analytical skills for a proper helicopter view to be able to analyze customer specific business processes
- Communication and motivation
- Commercial awareness
- Tech savy
- Flexible and proactive
Language skills (English)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware where permitted by country state/province.
At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Remote Work :
No
Employment Type
Full Time
