- Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
- Provide leadership problem solving and decision making in all areas
- Provide ongoing training motivating and monitoring of staff
- Achieve and/or exceed sales projections
- Perform office duties such as scheduling monthly inventory and passon
- Assist in ordering product
- Conduct employee performance reviews
- Provide discipline when necessary and complete required documentation
- Handle guest requests and complaints and authorize compensation when necessary
- Provide floor support when business levels require including expediting food preparing and serving beverages conducting quality checks etc.
- Adhere to and enforce organizational policies and procedures
- Actively contribute to a positive and motivating work place
Qualifications :
- Postsecondary education in Hospitality/Tourism is an asset
- Alberta ProServe Certification
- Previous experience working in restaurant frontofhouse operations
- Knowledgeable in a variety of liquor and wines
- 12 years of supervisory experience
- Strong communication and interpersonal skills
- Comfortable using Microsoft Word Excel and Outlook
- Ability to remain composed while working in a fastpaced environment
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information :
- Subsidized staff accommodation provided onsite for full time status employees
- One complimentary meal per shift in our staff cafeteria
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Accor properties worldwide
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler.
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about The Rimrock Banff and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Remote Work :
No
Employment Type :
Fulltime